Aleigha Evans
Raleigh,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Lumen Technologies
08.2022 - Current
- Assisted a portfolio of 50-100 customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
Customer Success Advocate Senior
Circle K
01.2017 - 08.2022
- Facilitated seamless hand-offs between sales representatives and assigned Customer Success Managers after deal closures.
- Coordinated cross-functional efforts to resolve complex customer challenges, aligning resources across teams for maximum impact.
- Streamlined onboarding process for new customers, ensuring smooth integration with company products and services.
- Identified opportunities for upselling and cross-selling, driving revenue growth while meeting clients'' needs.
B2B Customer Service Representative Lead
Spectrum
03.2014 - 01.2017
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
- Supported management in hiring efforts, participating in interviews and providing input on potential candidates based on skillset requirements.
B2B Customer Service Representative II
Spectrum
03.2014 - 08.2014
- Handling and fulfilling incoming inquiries promptly from existing customers and prospects (phone, email, web-based).
- Supporting Regional Sales Managers with inquiries as requested.
- Sales support liaison with end-users, agents, distributors and drop-shipment vendors
- Providing technical support information, product technical datasheets and customer service to support sales effort.
- Handle customer questions regarding product features, pricing and technical issues.
- Accept all calls and inquiries in a friendly, courteous manner, and determine the nature of the call. Perform necessary research and actions to promptly provide resolution.
B2B Customer Service Representative I
Spectrum
08.2013 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05.2025
High School Diploma -
South View High
Hope Mills06.2013
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Customer Facing
- Salesforce
- Sales
- Presentation Skills
- Leadership
- Product Management
- CRM Software
- SaaS
Timeline
Customer Success Manager
Lumen Technologies
08.2022 - Current
Customer Success Advocate Senior
Circle K
01.2017 - 08.2022
B2B Customer Service Representative Lead
Spectrum
03.2014 - 01.2017
B2B Customer Service Representative II
Spectrum
03.2014 - 08.2014
B2B Customer Service Representative I
Spectrum
08.2013 - 03.2014
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
High School Diploma -
South View High