Aleigha "AJ" James
Front Desk Admissions Coordinator
San Antonio,TX
Summary
As a psychology student, I bring a unique blend of analytical thinking and interpersonal skills to the realm of administrative work. Proficient in organizational tasks, data management, and effective communication. Eager to apply academic knowledge and enthusiasm for efficiency in contributing to a well structured and collaborative office environment.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Innova Recovery
02.2024 - Current
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Answering phone calls/ emails and responding in a timely manner.
- Collect fees and provide daily updates on ancillary spreadsheet
- Give admissions referrals obtaining demographic and insurance information
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Mental Health Technician
Innova Joy
06.2023 - 02.2024
- Maintained patient records, documenting changes in patient condition.
- Trained in SAMA aggression management
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Monitored patient behavior and immediately reported changes to therapist.
- Assisted in development of therapeutic activities for patients.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Registered Behavioral Therapist
Behaviour Innovations
02.2022 - 06.2023
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Receptionist
The Clubs Of Cordillera Ranch
01.2021 - 01.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
- Assist in administrative tasks such as data entry, filing, and document preparation
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Science - Psychology
Northwest Vista College
San Antonio, TX05.2020
Skills
Goal driven
Accomplishments
- Employee of the Month
- Elected "Rising Star" of company
- CPR/First aid AED Cert
-Highest level of behavioral therapy
Timeline
Front Desk Coordinator
Innova Recovery
02.2024 - Current
Mental Health Technician
Innova Joy
06.2023 - 02.2024
Registered Behavioral Therapist
Behaviour Innovations
02.2022 - 06.2023
Receptionist
The Clubs Of Cordillera Ranch
01.2021 - 01.2022
Associate of Science - Psychology
Northwest Vista College