* Photography
* Creative Writing
* Animals - wild & domesticated
* Painting - landscapes & outerspace (acrylic)
Aleigha Storm Owen
Hillsborough County,NH
Summary
With a proven track record at Genesis, I excel in appointment and transportation management. Delivering above & beyond customer service by enhancing communication and patient involvement thus leading to higher satisfaction. Skilled in teamwork and critical thinking, I've negotiated contracts effectively and secured insurance for 3,000+ patients, significantly boosting the company's reputation through on time, affordable and compassionate care with professional excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Appointments and Transportation
Genesis
10.2022 - Current
- Enhanced communication between drivers and facilities through regular updates before, during and after transports.
- Oversaw last minute delays & schedule changes ensuring proper communication and systematic updating between teams.
- Conducted thorough pre-transport assessments to identify any potential unique needs of each individual patient during transport.
- Negotiated contracts with vendors and secured specialized deals in order to maximize facility budget efficiency.
- Secured and arranged over 3,000 appointments & transportation needs per year since 2021
- Accurately documented & maintained records for all trips.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Addressed patient concerns promptly and professionally with great success.
- Increased company's reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Generated consistent referrals and repeat business by providing affordable, friendly & on time solutions.
- Answered, scheduled, and responded to appointment calls at any given time and location.
Licensed Nursing Assistant
Genesis
01.2021 - Current
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Facilitated smooth transitions between shifts by diligently documenting all patient updates for incoming colleagues.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights.
- Facilitated personal hygiene management, feeding and ambulation.
- Keeping spaces fresh and clean for overall safety, health and compliance purposes,
- Supported needs of over 76+ residents under long term & short term care.
Education
High School Diploma -
Pinkerton Academy
Derry06-2019
Skills
- Motivated
- Critical Thinker
- Decision Maker
- Compassionate
- Solution Oriented
- Problem-solving Abilities
- Collaboration Techniques
- Time Management Organization
- Dedicated Customer Satisfaction
- Balance customer needs while putting forth business initiatives
Certification
Trauma Informed Care in LTC
Suicide Prevention in LTC
Cardiac Training
Self-Care for Caregivers - Reducing Burnout
Non-Pharmacological Treatment Interventions for Pain
Non-Pharmacological Treatment Interventions for Residents with Dementia
Creating a safe/welcome Environment for LGBTQ+ Residents in LTC
Non-Pharmacological Treatment Interventions for Aggression & Agitation
Psychotropic Medication Use & GDRs in LTC
Difficult Resident or Personality Disorder - a LTC Perspective
Interests
DEI Ambassador
I truly feel honored to have been nominated as a DEI Ambassador for my building. The ability to accept & adapt were really intricate challenges I have had to overcome throughout my life and offering support is second nature to me so it is the best of both worlds. Recently, I worked with upper management to expand DEI into Welcome Program where I get to meet with new hires and really showcase our DEI commitment at the center level. This has proven to increase retention, job motivation and overall fosters an inclusive and secure environment for both staff & residents.
Timeline
Director of Appointments and Transportation
Genesis
10.2022 - Current
Licensed Nursing Assistant
Genesis
01.2021 - Current
High School Diploma -
Pinkerton Academy