Aleisa Denn August Guevarra
San Diego,CA
Summary
Professional with strong background in enhancing customer experiences. Skilled in communication, problem-solving, and relationship management. Effective team collaborator with results-driven mindset, adaptable to evolving demands and priorities. Consistently reliable and focused on driving impactful outcomes.
Overview
17
17
years of professional experience
Work History
EXPERIENCE SPECIALIST
FLIGHT LINE MARINE MART MARINE CORPS COMMUNITY SERVICES MIRAMAR
12.2021 - Current
- Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager
- Completes all sales and return transactions using the Point-of-Sale system
- Opening and Closing the store, Cashiering, Stocking, Ordering, Receiving, Merchandising, Inventory
- Working on 2 different marine marts with fuel aside from my store
- Perform Material handler jobs such as receiving products, credits, transfers and all warehouse operations
- Conducted annual physical inventories inventory counts
- Managed inventory control processes, including annual physical inventories, cycle counting and implementing inventory management
FREIGHT PROCESSING LEAD
BIG LOTS INC
01.2020 - 12.2023
- Responsible for leading the freight team and provides leadership and planning direction during sales floor merchandising preparation, truck unload, stocking, ticketing, and backroom organization processes in store
- Serves as a manager on duty
- Opening and closing of the store
Assistant Store Manager
7-Eleven Hawaii
09.2007 - 12.2012
- Assistant Store Manager (ASM) provides direction and oversees the work of others in a leadership capacity
- Assists customers in the purchase of products, develops customer connections, and maintains a positive attitude with every customer
- Assists the Store Manager in all operations of the store
- Responsible for all Store Manager duties when the Store Manager isn’t present
- Cashiering duties, stocking, merchandising and inventory
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High school diploma -
Our Lady of Carmel School
Philippines03.2000
3rd year college undergraduate -
Centro Escolar University
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Decision-making
- Detail-oriented
- Microsoft office
- Interpersonal skills
- Goal setting
- Customer complaint resolution
- Time management abilities
- Excellent communication
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Computer proficiency
Timeline
EXPERIENCE SPECIALIST
FLIGHT LINE MARINE MART MARINE CORPS COMMUNITY SERVICES MIRAMAR
12.2021 - Current
FREIGHT PROCESSING LEAD
BIG LOTS INC
01.2020 - 12.2023
Assistant Store Manager
7-Eleven Hawaii
09.2007 - 12.2012
High school diploma -
Our Lady of Carmel School
3rd year college undergraduate -
Centro Escolar University
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