Aleisa Swank
Tooele,UT
Summary
Dynamic and results-oriented professional with extensive experience at Valley Behavioral Health, adept in case management and relationship building. Excelled in developing comprehensive care plans, achieving positive client outcomes, and fostering strong client-provider communications. Demonstrated exceptional problem-solving and active listening skills, enhancing team collaboration and client satisfaction.
Overview
12
12
years of professional experience
Work History
Case Manager
Valley Behavioral Health
03.2024 - 02.2025
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Cashier/ Assistant Manager
Dollar Tree Distribution Center
12.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
Lead Toddler Teacher
ABC Learning Academy
08.2019 - 10.2019
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Allowed for ample outdoor discovery time in schedule each day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Integrated sensory-based activities to encourage fine motor skill development and hands-on learning experiences.
Laundry Attendant/ Barista
Port Susan Camping Club
07.2018 - 08.2019
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Examined dried clothes to identify stains, tears and issues.
- Used special fabric treatments, borax, and Type cleaner to remove stains.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Infant Teacher/ Toddler Teacher
Wunderkind
06.2013 - 02.2014
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
Education
Southern School of Florida Online
Florida Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Crisis intervention
- Emotional awareness
- HIPAA compliance
- Team collaboration
- Clear communication
- Client relationship management
- Stress management
- Risk assessment
- Goal setting
Timeline
Case Manager
Valley Behavioral Health
03.2024 - 02.2025
Cashier/ Assistant Manager
Dollar Tree Distribution Center
12.2022 - 02.2024
Lead Toddler Teacher
ABC Learning Academy
08.2019 - 10.2019
Laundry Attendant/ Barista
Port Susan Camping Club
07.2018 - 08.2019
Infant Teacher/ Toddler Teacher
Wunderkind
06.2013 - 02.2014
Southern School of Florida Online
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