Aleisha R. Byrd
Oneida,TN
Summary
Dynamic Quality Systems Manager at JDS Technologies, Inc., skilled in CAPA management and continuous process improvement. Achieved operational efficiency by implementing quality management systems and conducting internal audits. Known for exceptional customer focus and problem-solving abilities, fostering a culture of quality and compliance while mentoring team members for success.
Overview
10
10
years of professional experience
Work History
Quality Systems Manager
JDS Technologies, Inc.
11.2021 - Current
- Developed and implemented quality management systems to enhance operational efficiency.
- Conducted internal audits to ensure compliance with industry standards and regulations.
- Trained team members on quality assurance protocols and best practices.
- Analyzed process data to identify areas for improvement and optimize workflows.
- Collaborated with cross-functional teams to resolve quality issues effectively.
- Monitored key performance indicators to track quality system effectiveness.
- Led root cause analysis initiatives to prevent recurrence of defects or non-conformance.
- Reviewed and updated standard operating procedures for continuous improvement efforts.
- Performed data entry tasks and verified that charts and graphs produced accurate representations of data inputs.
- Drove cost savings by identifying inefficiencies in processes, proposing and implementing solutions for increased profitability without sacrificing product quality.
- Maintained ISO, IATF, and API certification through diligent preparation, documentation, and facilitation of 3rd party audits.
- Mentored fellow team members on best practices in quality assurance, fostering a culture of continuous learning and growth.
- Developed effective inspection plans to ensure proper assessment at each stage during production.
- Developed and deployed production control plans and created work instructions and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Customer Service Representative
Senture
02.2021 - 10.2021
- Provided exceptional customer support through phone, email, and chat channels.
- Documented customer interactions accurately in CRM systems for efficient follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Dispatcher
Oneida Police Department
02.2016 - 02.2021
- Operated multi-line phone systems to efficiently manage emergency and non-emergency calls.
- Coordinated response efforts by liaising with law enforcement, fire, rescue, forestry, and medical personnel.
- Documented incident reports accurately to ensure compliance with legal standards and protocols.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
Education
High School Diploma -
Oneida High School
Oneida, TN05-2005
Skills
- CAPA management
- Quality metrics
- Customer focus
- Quality management systems
- Root-cause analysis
- Risk mitigation
- Document control
- Validation techniques
- Continuous process improvement
- Performance reports
- Statistical process control
- Internal quality audits
- Customer satisfaction
- Problem-solving
Accomplishments
- Lead an NQA1 audit resulting in no noted findings.
Timeline
Quality Systems Manager
JDS Technologies, Inc.
11.2021 - Current
Customer Service Representative
Senture
02.2021 - 10.2021
Dispatcher
Oneida Police Department
02.2016 - 02.2021
High School Diploma -
Oneida High School