Aleisha McCarty
Detroit,MI
Summary
Detail oriented, organized and dependable operations associate with close to 7 years experience. Skilled at operating department to meet goals. Successful at accomplishing multiple priorities within an established time-frame with a positive attitude. Deliver strong operational standards. Ability to learn and take on new tasks or responsibilities. Excellent at working independently or with partners.
Overview
7
7
years of professional experience
Work History
Sales/Operations Lead
Kohl's Department Stores, Inc
10.2017 - 06.2024
- Perform long physical labor including: Unloading trucks, reloading trucks, mos damaged and unsellable goods, organizing and restocking stockroom shelves, lifting up to 40lbs, ensuring sales floor is stocked and properly organized. Bringing down or putting away shelving units and fixtures.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Properly prep packages for efficient and safe delivery(or order pick up) to our customers.
- Demonstrated accuracy and speed in locating and selecting products for customers orders.
- Resolve issues customers may have with their online orders.
- Inventory
- Educated staff on organization mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Develop improvement plans in alignment with goals.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Motivated and trained employees to maximize team productivity.
- Enhanced team productivity by providing ongoing training and development opportunities.
Education
Veterinary Technology
Wayne County Community College District
Detroit, MIOak Park HS
Skills
- Operational Efficiency
- OSHA-30 certified
- Motivational attitude
- Order Fulfillment
- Acknowledgment of customer needs
- Demand forecasting
- Task Delegation
- Support customer service and POS
- Team Training
Timeline
Sales/Operations Lead
Kohl's Department Stores, Inc
10.2017 - 06.2024
Veterinary Technology
Wayne County Community College District
Oak Park HS