Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleisha Ross

Dayton,OH

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

19
19
years of professional experience

Work History

Managing Cosmetologist

In The Mix Hair Salon
02.2007 - Current
  • Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
  • Mentored junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
  • Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
  • Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
  • Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
  • Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Customer Service Representative

Progressive
04.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Home Health Aide

Helping Hands Home Care Services
01.2024 - 03.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Customer Service Leader

Best Buy
09.2017 - 06.2020
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
  • Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.

Assistant Store Manager

Dots Clothing Store
10.2013 - 08.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associate of Science - Human Services

Indiana Wesleyan University
Marion, IN
05-2028

Managing Cosmetology License - Managing Cosmetology

Carousel Beauty Colleges
Huber Heights, OH
10-2006

Skills

  • Critical thinking
  • Active listening
  • Problem resolution
  • Client relations

Timeline

Customer Service Representative

Progressive
04.2024 - 06.2025

Home Health Aide

Helping Hands Home Care Services
01.2024 - 03.2024

Customer Service Leader

Best Buy
09.2017 - 06.2020

Assistant Store Manager

Dots Clothing Store
10.2013 - 08.2016

Managing Cosmetologist

In The Mix Hair Salon
02.2007 - Current

Associate of Science - Human Services

Indiana Wesleyan University

Managing Cosmetology License - Managing Cosmetology

Carousel Beauty Colleges

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