- Avid Reader
- Recommending Books to Other Individuals
ALEISHA STEVENS
Holyoke,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Great at reliability and adaptability, with swift capacity to learn and apply new skills. Committed to utilize these qualities to drive team success and contribute to organizational growth.
Avid Reader and Book Enthusiast who regularly participates in online book forums such as Goodreads and Fable, expanding knowledge across genres like romance, fantasy, thriller and contemporary literature.
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Proficient at addressing customers needs and creating a collaborative environment to achieve satisfaction rates. Reliable team player and equipped with effective problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Outpatient Therapist Intern
Sevita
09.2024 - Current
- Documented client progress and maintained confidential records.
- Implemented a diverse range of therapeutic modalities to address clients'' varied needs and preferences, including cognitive-behavioral therapy, dialectical behavior therapy, and solution-focused brief therapy.
- Streamlined documentation processes while maintaining HIPAA compliance, ensuring accurate and timely record management.
- Prevented crisis situations by proactively monitoring client behaviors and implementing early intervention strategies when necessary.
- Evaluated treatment progress by regularly reviewing client goals, adjusting therapeutic strategies as needed for optimal outcomes.
- Advocated for client needs within the healthcare system to ensure equitable access to appropriate treatments and resources.
- Quickly built trust and rapport with clients to facilitate growth.
Counselor/Care Coordinator
Behavioral Health Network
10.2022 - 08.2024
- Oversees and provides guidance and direct counseling for individuals served caseload
- Develops and facilitates individuals served assessments and treatment plans
- Assists individuals served with aftercare planning by providing referrals/access to appropriate agencies
- Works collaboratively with Clinical Supervisor to provide clinical supervisors to individuals served
- Assists Clinical Supervisor with individuals served chart reviews and contributes/participates in multidisciplinary treatment team meetings
- Oversees individuals served activities to ensure compliance with program activities and policies
- Provides crisis intervention and emergency services as needed
- Facilitates diverse psycho-educational groups and family groups/documents in ECR
- Completes program specific forms and required documentation such as incident reports and progress notes in a timely, thorough and accurate manner
Forensic Mental Health Counselor
Hampden County Sheriff's Department
07.2022 - 12.2022
- Establishes and maintains a therapeutic/stable environment for patients
- Supporting and implementing strategies for individual treatment plans
- Submits progress notes with relevant information necessary to patients' wellbeing
- Assist medical staff with giving out medication administration
- Mandatory 15-minute wellness checks on patients in their cells
- Run groups for patients to receive credit
- Admission and discharge notes
Administrative Intern
Pastoral Counseling Services
01.2022 - 04.2022
- Conducted intake assessments for new clients
- Referred clients in need of higher level of care or crisis intervention
- Processed payments for co-pays, insurance, and regular billing
- Created New Client accounts and tracked personal information
- Communicate medical requests
Psychology Intern
Cold Case Foundation
08.2021 - 12.2021
- Conduct research based on F.B.I methodology of the psychological correlation of violent homicide offenders with a sexual component
- Developed clarified definition of personality traits with violent offenders
Server
Nini's Restaurant
06.2022 - 01.2023
- Greet and seat customers in a friendly and professional manner
- Take food and drink orders accurately and efficiently
- Provide exceptional customer service, ensuring customers satisfaction
- Answer customer questions about menu items and make recommendations
- Handle cash and process payments accurately
- Maintain cleanliness in dining area and buss tables
Server
Pics Pub
03.2022 - 12.2022
- Creating a good environment for guests
- Greet and seat customers in a kind and timely manner
- Inform guests of daily specials
- Bringing food to tables in a timely manner
- Back up bartender when needed
Dining Services Associate
Applewood at Amherst
05.2017 - 05.2022
- Maintained positive and friendly attitude when greeting and interacting with guests
- Quickly and thoroughly memorized menu items to provide guests with suggestions
- Communicated clearly with kitchen staff
- Organized and tracked residents to ensure stability and good health
- Cared for and communicated with Alzheimer's and Dementia residents
- Managed Dining Hall staff to ensure timely meal delivery and room cleanliness
Education
M.A. - Clinical Mental Health Counseling
Springfield College
Springfield, MA11.2024
B.A. - Psychology with a concentration in Mental Health
Southern New Hampshire University
Manchester, NH04.2022
Skills
- Customer Service
- CPR Certified
- Intake Assessments
- Phone Etiquette
- Leadership Experience
- Communication
- Organizational abilities
- Reading Comprehension
- Literary knowledge
- Reading recommendations
Extracurricular Activities
Varsity Basketball, 2015, 2016, 2017, 2018
Interests
Timeline
Outpatient Therapist Intern
Sevita
09.2024 - Current
Counselor/Care Coordinator
Behavioral Health Network
10.2022 - 08.2024
Forensic Mental Health Counselor
Hampden County Sheriff's Department
07.2022 - 12.2022
Server
Nini's Restaurant
06.2022 - 01.2023
Server
Pics Pub
03.2022 - 12.2022
Administrative Intern
Pastoral Counseling Services
01.2022 - 04.2022
Psychology Intern
Cold Case Foundation
08.2021 - 12.2021
Dining Services Associate
Applewood at Amherst
05.2017 - 05.2022
B.A. - Psychology with a concentration in Mental Health
Southern New Hampshire University
M.A. - Clinical Mental Health Counseling
Springfield College