ALEISHA STRONG
Washington,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the optometric and finance industry. Team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Dynamic individual with hands-on experience in training opticians, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Eyewear Specialist
Myeyedr
02.2023 - 2025
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Consistently exceeded my key performance indicator (KPI) goals, and have consistently maintained a spot within the top 10 performers in our region.
- Learned new catalog of items to present current options to patients.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Finance Support Clerk
City of Parkersburg
10.2021 - 01.2023
- Establish and check coding procedures, monitor reports and update internal files.
- Oversee high-volume accounting operations with a nine person team focused on efficient budget administration, AP/AR and other financial management needs.
- Prepare cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Match received invoices to outstanding purchase orders and facilitate the approval process prior to payment.
- Update IRS W-9 forms for existing vendors on a revolving basis, and manage travel application process for city-wide staff with all proper documentation, and maintain various departmental filing systems.
- Create, prepare and deliver reports to various departments.
Certified Paraoptometric
Myeyedr
10.2013 - 10.2021
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Participated in community vision screenings and outreach programs to promote optometry services.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
Optician
Family Eye Doctors
02.2009 - 09.2012
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length.
- Educated clients about how to adapt to, wear and care for eyeglasses.
Eyewear Consultant
National Vision
01.2007 - 02.2009
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Developed strong rapport with customers and created positive impression of business.
Education
Medical Assisting
West Virginia University At Parkersburg
Parkersburg, WVSkills
- Document Management
- Customer Service
- Quality Assurance
- Data Entry
- Attention to Detail
- Organization & Time Management
- Insurance Knowledge
- HIPAA Compliance
- Insurance Verification
- Appointment Scheduling
- Critical Thinking
- Multitasking
- Finance & Budget Management
- Fluent Typing (52 WPM)
Certification
CPO - Certified Paraoptometric Technician
Timeline
Eyewear Specialist
Myeyedr
02.2023 - 2025
Finance Support Clerk
City of Parkersburg
10.2021 - 01.2023
Certified Paraoptometric
Myeyedr
10.2013 - 10.2021
Optician
Family Eye Doctors
02.2009 - 09.2012
Eyewear Consultant
National Vision
01.2007 - 02.2009
Medical Assisting
West Virginia University At Parkersburg
Links
https://www.linkedin.com/in/aleisha-strong-cpo-469957168?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_