Aleishka Torres Laboy

• Welcomes guests promptly upon arrival, creating a welcoming first impression while managing a high-volume guest flow of 50+ parties per shift.
• Facilitates efficient seating and flow by coordinating with service staff, effectively managing delays, and communicating updates to guests and team members.
• Maintains a clean, organized, and presentable front-of-house area, adhering to strict sanitation and organization standards.

• Oversees daily front-end operations, ensuring smooth customer flow and resolving any customer concerns promptly with empathy and professionalism.
• Verifies customer information and processes payments accurately using POS systems, maintaining 100% accuracy in cash.
• Monitors inventory levels and anticipates stocking needs to keep the front-end fully operational, reducing waste.

• Communicated effectively with team members to accomplish common tasks in a collegial manner, ensuring seamless daily operations
• Resolved customer service concerns promptly with empathy and professionalism, ensuring a positive experience.
• Learned new products quickly to assist customers with specific needs and maintained an accurate inventory of all items

Actively building foundational knowledge in medical terminology, anatomy, and clinical procedures.