Summary
Work History
Overview
Education
Skills
Certification
Additional Information
Timeline
Assessments
Generic
Aleitra Sanders

Aleitra Sanders

Las Vegas,NV

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Work History

Shift Supervisor

MLS Staffing
Las Vegas, NV
03.2023 - Current
  • Managing rental car site, managing team, supervising the cleaning of cars, parking cars back into airport for customers
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Kept accurate and detailed records of personnel progress and productivity.

Virtual Executive Assistant

Reddy to Clean
Los Angeles, CA
01.2023 - Current
  • Liaised effectively between executives and other departments or external contacts for successful collaboration.
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
  • Maintained a professional online presence for executives by managing social media accounts and email correspondence.

MSR

Sitel Group
Las Vegas, NV
03.2022 - Current
  • Credit card department, filing disputes, claims, and fraud reports
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
  • Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
  • Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
  • Educated customers on credit card benefits, driving increased utilization of rewards programs and value-added services.
  • Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
  • Provided support during peak business periods such as holidays or promotional events, demonstrating adaptability under pressure.
  • Expedited dispute resolutions for customers by thoroughly investigating claims and providing timely updates on case progress.
  • Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
  • Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.

Community Outreach Worker

Homeboy's Industries
Los Angeles, CA
11.2019 - Current
  • Providing food to homeless, cleaning up the streets of Los Angeles, mentoring to recently incarcerated people, providing housing and jobs to recently incarcerated felons
  • Managed volunteer recruitment and training, ensuring efficient use of resources and maximizing positive impact on target populations.
  • Developed culturally-sensitive outreach materials in multiple languages, ensuring access to vital information for diverse populations within the community.
  • Improved public awareness of available resources by distributing informational materials and addressing community members'' needs.
  • Organized community clean-up events, promoting environmental stewardship and fostering a sense of collective responsibility among residents.
  • Organized educational workshops on topics such as nutrition, mental health, substance abuse prevention, leading to healthier lifestyle choices among participants.
  • Provided case management services including goal-setting, resource coordination, and follow-up support-guiding clients toward self-sufficiency and improved wellbeing.
  • Conducted needs assessments in the community, identifying gaps in services and developing strategies to address those gaps.
  • Helped clients navigate social services system and access needed resources.

Front Desk Associate

RDWHC
Beverly Hills, CA
05.2020 - 10.2021
  • Answering phone, filing, scheduling patients
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Home Health Aide

Ihss
Hawthorne, CA
01.2019 - 11.2019
  • Taking care of clients with cleaning, cooking, bathing, shopping, etc.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Manager

G and R Printing
Los Angeles, CA
04.2004 - 01.2007
  • Overseeing staff and purchasing and online orders invoices and filing and telephone, etc.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Overview

20
20
years of professional experience
1
1
Certification

Education

Associate of Science - Sociology

Los Angeles Harbor College
Wilmington, CA
06.2026

Associate of Arts - Liberal Arts And Sciences

Feather River College
Quincy, CA
06.2014

High School Diploma -

Lawndale High School
Lawndale, CA
06.2004

Skills

  • Call Center
  • Customer Service
  • Customer Support
  • Word
  • Excel
  • Powerpoint
  • Windows
  • Mentoring
  • Microsoft Windows Server
  • Caregiving
  • Live chat (3 years)
  • Call center (2 years)
  • B2B sales
  • Sales
  • Customer service
  • Communication skills
  • Cold calling
  • Telemarketing
  • Driving
  • Canvassing
  • Data entry
  • Typing
  • Technical support
  • Supervising experience
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Schedule Management
  • Scheduling Coordination
  • Team Leadership
  • Team Supervision
  • Creative Problem-Solving
  • Customer Service Management

Certification

  • Office Administration, 09/01/16, Present
  • Driver's License
  • CCA - Certified Coding Associate

Additional Information

Hard working team player driven task oriented will go the extra mile

Timeline

Shift Supervisor

MLS Staffing
03.2023 - Current

Virtual Executive Assistant

Reddy to Clean
01.2023 - Current

MSR

Sitel Group
03.2022 - Current

Front Desk Associate

RDWHC
05.2020 - 10.2021

Community Outreach Worker

Homeboy's Industries
11.2019 - Current

Home Health Aide

Ihss
01.2019 - 11.2019

Manager

G and R Printing
04.2004 - 01.2007

Associate of Science - Sociology

Los Angeles Harbor College

Associate of Arts - Liberal Arts And Sciences

Feather River College

High School Diploma -

Lawndale High School

Assessments

  • Case management & social work, Proficient, 09/01/21, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
  • Teamwork: Interpersonal skills, Proficient, 02/01/21, Responding to challenging team situations at work

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Aleitra Sanders