Summary
Work History
Overview
Education
Skills
Certification
Additional Information
Timeline
Assessments
Generic
Aleitra Sanders

Aleitra Sanders

Las Vegas,NV

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Work History

Shift Supervisor

MLS Staffing
03.2023 - Current
  • Managing rental car site, managing team, supervising the cleaning of cars, parking cars back into airport for customers
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Kept accurate and detailed records of personnel progress and productivity.

Virtual Executive Assistant

Reddy to Clean
01.2023 - Current
  • Liaised effectively between executives and other departments or external contacts for successful collaboration.
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
  • Maintained a professional online presence for executives by managing social media accounts and email correspondence.

MSR

Sitel Group
03.2022 - Current
  • Credit card department, filing disputes, claims, and fraud reports
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
  • Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
  • Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
  • Educated customers on credit card benefits, driving increased utilization of rewards programs and value-added services.
  • Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
  • Provided support during peak business periods such as holidays or promotional events, demonstrating adaptability under pressure.
  • Expedited dispute resolutions for customers by thoroughly investigating claims and providing timely updates on case progress.
  • Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
  • Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.

Community Outreach Worker

Homeboy's Industries
11.2019 - Current
  • Providing food to homeless, cleaning up the streets of Los Angeles, mentoring to recently incarcerated people, providing housing and jobs to recently incarcerated felons
  • Managed volunteer recruitment and training, ensuring efficient use of resources and maximizing positive impact on target populations.
  • Developed culturally-sensitive outreach materials in multiple languages, ensuring access to vital information for diverse populations within the community.
  • Improved public awareness of available resources by distributing informational materials and addressing community members'' needs.
  • Organized community clean-up events, promoting environmental stewardship and fostering a sense of collective responsibility among residents.
  • Organized educational workshops on topics such as nutrition, mental health, substance abuse prevention, leading to healthier lifestyle choices among participants.
  • Provided case management services including goal-setting, resource coordination, and follow-up support-guiding clients toward self-sufficiency and improved wellbeing.
  • Conducted needs assessments in the community, identifying gaps in services and developing strategies to address those gaps.
  • Helped clients navigate social services system and access needed resources.

Front Desk Associate

RDWHC
05.2020 - 10.2021
  • Answering phone, filing, scheduling patients
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Home Health Aide

Ihss
01.2019 - 11.2019
  • Taking care of clients with cleaning, cooking, bathing, shopping, etc.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Manager

G and R Printing
04.2004 - 01.2007
  • Overseeing staff and purchasing and online orders invoices and filing and telephone, etc.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Overview

20
20
years of professional experience
1
1
Certification

Education

Associate of Science - Sociology

Los Angeles Harbor College
Wilmington, CA
06.2026

Associate of Arts - Liberal Arts And Sciences

Feather River College
Quincy, CA
06.2014

High School Diploma -

Lawndale High School
Lawndale, CA
06.2004

Skills

  • Call Center
  • Customer Service
  • Customer Support
  • Word
  • Excel
  • Powerpoint
  • Windows
  • Mentoring
  • Microsoft Windows Server
  • Caregiving
  • Live chat (3 years)
  • Call center (2 years)
  • B2B sales
  • Sales
  • Customer service
  • Communication skills
  • Cold calling
  • Telemarketing
  • Driving
  • Canvassing
  • Data entry
  • Typing
  • Technical support
  • Supervising experience
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Schedule Management
  • Scheduling Coordination
  • Team Leadership
  • Team Supervision
  • Creative Problem-Solving
  • Customer Service Management

Certification

  • Office Administration, 09/01/16, Present
  • Driver's License
  • CCA - Certified Coding Associate

Additional Information

Hard working team player driven task oriented will go the extra mile

Timeline

Shift Supervisor

MLS Staffing
03.2023 - Current

Virtual Executive Assistant

Reddy to Clean
01.2023 - Current

MSR

Sitel Group
03.2022 - Current

Front Desk Associate

RDWHC
05.2020 - 10.2021

Community Outreach Worker

Homeboy's Industries
11.2019 - Current

Home Health Aide

Ihss
01.2019 - 11.2019

Manager

G and R Printing
04.2004 - 01.2007

Associate of Science - Sociology

Los Angeles Harbor College

Associate of Arts - Liberal Arts And Sciences

Feather River College

High School Diploma -

Lawndale High School

Assessments

  • Case management & social work, Proficient, 09/01/21, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
  • Teamwork: Interpersonal skills, Proficient, 02/01/21, Responding to challenging team situations at work

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Aleitra Sanders