Aleixys Martinez
Kingman,AZ
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Unit Coordinator
Kingman Regional Medical Center
05.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Starbucks Barista
Starbucks
12.2023 - 05.2025
- Prepared a variety of beverages according to company standards and customer preferences.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels by restocking supplies and ensuring product freshness.
- Operated espresso machines and other equipment with precision to maintain quality standards.
- Handled cash transactions accurately and efficiently during busy shifts.
- Promoted seasonal products and specials to enhance sales and customer engagement.
- Implemented health and safety protocols to ensure a clean and safe working environment.
- Collaborated with team members to streamline operations during peak service hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Dishwasher
Panera Bread
10.2022 - 11.2023
- Sorted and stacked clean dishes, utensils, and cookware for service readiness.
- Assisted kitchen staff by ensuring timely availability of clean tools and items.
- Maintained sanitation standards by cleaning workstations and dish areas regularly.
- Adapted quickly to changing demands in fast-paced kitchen environment.
- Followed safety protocols to ensure a safe working environment for all staff members.
Receptionist
Modesto Dermatology and Skin Cancer
01.2021 - 08.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Nursing
Mohave Community College
Kingman, AZ05.2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Unit Coordinator
Kingman Regional Medical Center
05.2025 - Current
Starbucks Barista
Starbucks
12.2023 - 05.2025
Dishwasher
Panera Bread
10.2022 - 11.2023
Receptionist
Modesto Dermatology and Skin Cancer
01.2021 - 08.2022
Bachelor of Science - Nursing
Mohave Community College