Aleja Amesquita
Seattle,WA
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prevention Administrative Specialist
Mary’s Place
Seattle, WA
03.2024 - Current
- Work collaboratively with management to enhance program operations by creatively problem-solving through challenges
- Manage the entire referral process and vet eligible families for our Prevention Program
- Run and analyze prevention data reports
- Manage all lines of email and phone communications with families seeking assistance
- Work with individuals experiencing acute behavioral and physical health needs, fleeing family violence and/or sex trafficking, significant trauma, and/or experiencing substance use disorder while pregnant and/or parenting, with a compassionate, trauma informed, harm reduction, motivational interviewing and housing first approach
- Co-create stability plans with families to uplift their strengths, resources, and plans
- Form positive relationships with families, community partners, landlords, and colleagues
- Work in Agency and Apricot database to create documentation and process a high volume of rental assistance request
- Work closely with the prevention manager to ensure clear communication with landlords and to ensure receipt of payments are sent to participating Families
- Identify Mary’s Place programs and King County resources for families and provide appropriate referrals
- Attend team and staff meetings and trainings
Prevention Specialist
Mary’s Place
Seattle, WA
03.2023 - 03.2024
- Work with individuals experiencing acute behavioral and physical health needs, fleeing family violence and/or sex trafficking, significant trauma, and/or experiencing substance use disorder while pregnant and/or parenting, with a compassionate, trauma informed, harm reduction, motivational interviewing and housing first approach
- Process a high volume of applications for rental assistance with accuracy, efficiency, and quality client engagement
- Gather and verify documents provided by applicants and properties/landlords to determine eligibility
- Provide clear and consistent communication to families on the status of their applications
- Work in Agency and Apricot database to create documentation and process a high volume of rental assistance request
- Identify Mary’s Place programs and King County resources for families and provide appropriate referrals
- Co-create stability plans with families to uplift their strengths, resources, and plans
- Work collaboratively with colleagues to enhance program operations by creatively problem-solving challenges
- Attend team and staff meetings and trainings
Lead Catering Coordinator
Twelve Baskets
Seattle, WA
03.2019 - 03.2023
- Responsible for the development and delivery of catering for a variety of special events.
- Provide first-class customer service and hospitality to clients and attendees.
- Negotiate, plan, and deliver on event logistics with clientele and leadership.
- Responsible for preparing appetizers and wine, serving elite clientele.
- Garnished and prepared desserts, staging furniture, and hosting guests.
Program Manager
Central Area Youth Association
Seattle, WA
07.2020 - 10.2022
- Implemented and managed the first Remote Learning Program, at CAYA
- Supervised Staff, Tutors, and Student Scholars
- Ensured program meets all King County, Public Health Guidelines, and Policy
- Represented CAYA professionally when communicating with parents, youth, teachers, principal, and other school staff
- Managed the After School Tutoring Program
- Helped plan and manage the Summer Leadership Program
Recruiter
Verticalmove
Seattle, WA
03.2017 - 08.2018
- Played a key role in sourcing for SR
- Level Software Engineers
- Provided first class customer service to both candidates and clients
- Qualified candidates for hiring managers to consider for a requisition
- Made 60-75 cold calls and emails to engineers
- Ran Boolean Searches on LinkedIn Recruiter and created my own marketing campaigns to attract talent
- Negotiated pay rates and packages for candidates
- Lead tech training for new employees
- Worked and recruited for top tier 500 fortune companies in the tech industry
- Achievements in Role: Met quota of 5 submittals per week and 1-2 hires per month
Sales Representative
Porch
Seattle, WA
09.2015 - 03.2017
- Made 100 plus cold calls daily to home improvement professionals
- Provided first class customer service to both prospects and clients
- Managed and forecasted daily my sales pipeline in Salesforce CRM System
- Pitched, sold, and on boarded home improvement professionals to the Porch.com leads advertising platform
- Wrote and presented business proposals to prospective clients, in an Excel spread sheet
- Built strong relationship with home improvement professionals to drive sales
- Managed new accounts for the first three months of contract
- Achievements in role: Exceeded Quota monthly
Contract Account Manager
Microsoft
Seattle, WA
05.2015 - 07.2015
- Assigned to strategically manage Microsoft’s Canadian University accounts with a consultative approach and a hunting focused sales mentality
- Provided excellent customer service, which resulted in generating an additional 100k revenue a month, in Microsoft hardware and software sales (TECHNOLOGY SALES)
- Wrote and presented business proposals to prospective and established clients
- Managed and forecasted daily my sales pipeline in Microsoft Dynamics CRM System
- Maintained constant contact through follow up with clients to develop new business
- Generated high level leads via outbound and inbound phone calls, which resulted in appointments with high level executives
- Achievements in role: Consistently lead the operations of the sales team in meeting their metrics and sales, of 1 million per Month
- Analyzed key problems in Microsoft’s current operations, and implemented solutions to streamline the sales Process
Account Manager
iclick INC
Seattle, WA
06.2014 - 07.2015
- Managed 90 plus distributor accounts for the promotional products industry
- Built and managed relationships with distributors
- Provided expert advice and knowledge of technology driven promotional products
- Made 100 plus outbound calls to distributors and answered high volume of inbound calls from distributors a week
- Answered high volume of emails from distributors a week
- Worked as a team lead, assisting management in marketing initiatives, team metrics and team building endeavors
- Achievements in role: Met 200 percent to quota monthly in my mid-west territory
Education
Bachelor of Arts - Communications and Social Sciences
University of Washington
Seattle, WA01.2010
Skills
- Non-Profit
- Program Management
- Administrative
- Social and Human Services
- Motivational Interviewing
- Trauma-Informed Care
- Direct Client Services
- Database Management
- Account Management
- Sales and Marketing
- Negotiating
- Customer service
- Typing speed (90 words per minute)
- Multitasking
- Attention to Detail
- Problem-solving abilities
- Salesforce
- Data entry documentation
- Client Relations
- Schoology
- Seesaw
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Netsuite
- Agency Database
- Apricot Database
- Social media tools
Certification
- Motivational Interview
- Trauma Informed Care
- Child Abuse and Neglect
- Americans with Disabilities ACT (ADA)
- De-Escalation
- Difficult conversations
- Direct Client Assistance
- CPR
- Mental Health First Aid
- First Aid
- Housing First
- Hazardous Communications
- LGBTQ -Affirming spaces
- Positive Youth Development
- Racial Equity
- Rental Housing Association
- Bloodborne Pathogens
Timeline
Prevention Administrative Specialist
Mary’s Place
03.2024 - Current
Prevention Specialist
Mary’s Place
03.2023 - 03.2024
Program Manager
Central Area Youth Association
07.2020 - 10.2022
Lead Catering Coordinator
Twelve Baskets
03.2019 - 03.2023
Recruiter
Verticalmove
03.2017 - 08.2018
Sales Representative
Porch
09.2015 - 03.2017
Contract Account Manager
Microsoft
05.2015 - 07.2015
Account Manager
iclick INC
06.2014 - 07.2015
Bachelor of Arts - Communications and Social Sciences
University of Washington
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