Aleja Perea De Ortiz
Lacey,WA
Summary
Excels with customer service and project work. Welcoming and helpful for patrons and other student workers. Supervisors have described them as adaptable always excited to learn new skills and take on new challenges. Able to complete assigned projects quickly and thoroughly, and often go above and beyond what is asked of them. Very knowledgeable about the workings of the library, and enthusiastically uses and shares all of their skills.
Overview
3
3
years of professional experience
Work History
Internship Student
Pizza Klatch
01.2023 - Current
- Facilitated weekly lunch time support groups for LGBTQIA+ students
- Researched and built resources for students
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Acquired skills in inclusive communication within professional setting
- Built experience in working directly in organization
- Supported organization with annual fundraiser by recruiting volunteers and working at merchandise booth
Library Student Assistant
Saint Martin's University
11.2020 - 06.2023
- Checked out and checked in items using library computer system.
- Organized returned books and materials and assisted with shelving.
- Aided patrons with use and access to technology, resources and materials.
- Helped patrons locate resources using catalog and circulation systems.
- Checked out and checked in materials to support patron circulation needs.
- Created welcoming and comfortable space by keeping library clean and organized.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Assisted library staff with clerical duties to help lighten workload.
- Answered general questions in person, by phone and over email.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Maintained and updated records of current collection.
- Accessed library catalog to review ownership and circulation status.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Organized special projects and programs that serviced community needs and improved library's public image.
- Offered basic reference assistance to support information needs.
- Utilized computer databases to locate library materials.
- Provided basic computer assistance to help patrons access needed resources.
- Organized circulation desk with over [Number] books and periodicals to be checked out
Crew Member
MiSo
07.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Bachelor of Arts - Psychology
Saint Martin's University
Lacey, WA05.2023
Skills
- Circulation Desk Management
- Student Support
- Library of Congress Classification System
- Dewey Decimal Classification System
- Book Shelving Procedures
- Shelving and Organization
- 52 WPM
- Creative Problem Solving
- Detail Oriented
- Efficient Written and Spoken Communication
- Quick learner
- Proficient in variety of software such as Microsoft Suite and Google
Pronouns
They/Them She/Her
Timeline
Internship Student
Pizza Klatch
01.2023 - Current
Library Student Assistant
Saint Martin's University
11.2020 - 06.2023
Crew Member
MiSo
07.2020 - 08.2020
Bachelor of Arts - Psychology
Saint Martin's University