Hi, I’m
Aleja Camacho
Colton,CA
Summary
Graciously serving others for the past 13 years. Exceptionally versatile and capable of adapting to any sort of environment. Always finding new techniques to improve my quality of work. By working in Customer Service and as a Caregiver, I am able to not only be professional, but also empathic in every interaction.
Overview
7
years of professional experience
Work History
In Home Supportive Services
Caregiver
01.2018 - Current
Job overview
- Monitors patient schedules, including doctor appointments, medication schedules, and recreation
- Following the best patient care and home regulations, ensuring patient safety with 0 incident reports
- Built a trusting relationship with patient and company
- Consistently working with patient to ensure the best quality of life
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Entrusted to handle confidential and sensitive situations in professional matter
Hello Fresh
Customer Care Agent
01.2017 - 01.2018
Job overview
- Assisted customers in managing their HelloFresh subscriptions
- Provided support and built engaging relationships with every customer call or interaction
- Reported and documented any kind of issues to the responsible department
- Always worked toward Customer Care team KPI's and targets set by management team
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Costco Wholesale
Sales Associate
01.2016 - 01.2017
Job overview
- Introduced and promoted, special offers, sales, and awareness of stores loyalty program
- Confirmed and processed orders
- Operated cash register and POS machines; managed financial transactions and balancing drawers
- Actively communicated with Area Manager regarding quantity, status, price, delivery, and promotion of merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Education
Saddleback CollegeMission Viejo, CA
Some College (No Degree)
University High SchoolIrvine, CA
High School Diploma
2011
Skills
- Microsoft Office
- Zendesk
- CapCut
- Product Knowledge
- Time management
- Communication
- Multitasking and Organization
- Order fulfillment
- Creative problem solving
- Documentation and reporting
- Customer Relationship Management
Timeline
Caregiver
In Home Supportive Services
01.2018 - Current
Customer Care Agent
Hello Fresh
01.2017 - 01.2018
Sales Associate
Costco Wholesale
01.2016 - 01.2017
Saddleback College
Some College (No Degree)
University High School
High School Diploma