Alejandra Guerra Medina
Bayonne ,NJ
Summary
RELIABLE,FRIENDLY AND RESPECTFUL ASSOCIATE WHO LEARNS QUCKLY AND MASTERS NEW CONCEPTS FAST AN EXCELLENT WORK ETHIC MORE THAN 5 YEARS OF EXPERIENCE IN RETAIL SALES .AREAS OF EXPERTISE INCLUDE CASH MANAGEMENT AND EXCEPTIONAL CUSTOMER SERVICE
Overview
17
17
years of professional experience
Work History
Driver
Uber
Bayonne, NJ
10.2022 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
Amazon Delivery Driver
delivery one
Belleville, NJ
10.2023 - 01.2024
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Cashier
Acme
Jersey City, NJ
01.2023 - 05.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Warehouse Associate
Amazon
Avenel, NJ
12.2021 - 09.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
Store Associate
Lidl US
Bayonne, NJ
10.2020 - 09.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Offered coupons and special deals to increase quantity of customer spending.
- Responded to customer questions about products and services.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Warehouse Associate
amazon fc
Hoboken, NJ
03.2020 - 09.2020
- Logged unit quantities and entered data within inventory database to facilitate records maintenance.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Sorted items in staging area and transported items to final storage locations.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Receiving Associate
Imperial Dade
Jersey City, NJ
11.2019 - 02.2020
- Communicated with customers and clients about order statuses.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Communicated with vendors about deliveries and product issues.
- Designed delivery schedules.
Cashier Sales Associate
Lowes Home Improvement
Bayonne, NJ
02.2019 - 08.2019
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Deli Clerk
Stop & Shop
Bayonne, NJ
07.2018 - 02.2019
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Cashier Sales Associate
Waltmart
Bayonne, NJ
01.2016 - 08.2017
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
Packaging Associate
Blue Apron LLC
Jersey City, NJ
11.2014 - 10.2015
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
- Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
- Completed paperwork and minor administrative tasks, including [Task] and [Task], to keep operations compliant and efficient.
Cashier Sales Associate/Supervisor
Twin City
Bayonne, NJ
06.2010 - 01.2012
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Stayed up to date on current item discounts to support promotions.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Greeted incoming customers and provided personable and knowledgeable service.
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Established and enforced clear goals to keep employees working collaboratively.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Product availability and pricing.
- Trained new employes
Cashier Sales Associate
A&p
Bayonne, NJ
01.2007 - 06.2009
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Helped customers find specific products, answering questions and offering advice.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education
Bayonne High School
Bayonne, NJ2010
Medical Assisting
Atsmp
Bergenline Nj2011
Skills
RELIABLE AND PUNCTUAL
ORGANIZED
ADAPTIVE TEAM PLAYER
CASH HANDLE ACCURACY
EXCELLENT MULTI-TASKER
FRIENDLY AND RESPECTFUL
BILINGUAL
Timeline
Amazon Delivery Driver
delivery one
10.2023 - 01.2024
Cashier
Acme
01.2023 - 05.2023
Driver
Uber
10.2022 - Current
Warehouse Associate
Amazon
12.2021 - 09.2022
Store Associate
Lidl US
10.2020 - 09.2021
Warehouse Associate
amazon fc
03.2020 - 09.2020
Receiving Associate
Imperial Dade
11.2019 - 02.2020
Cashier Sales Associate
Lowes Home Improvement
02.2019 - 08.2019
Deli Clerk
Stop & Shop
07.2018 - 02.2019
Cashier Sales Associate
Waltmart
01.2016 - 08.2017
Packaging Associate
Blue Apron LLC
11.2014 - 10.2015
Cashier Sales Associate/Supervisor
Twin City
06.2010 - 01.2012
Cashier Sales Associate
A&p
01.2007 - 06.2009
Bayonne High School
Medical Assisting
Atsmp