Alejandra Aguilar
Chino,CA
Summary
Authorized to work in the US for any employer
Excellent organizational skills; willingness to learn and continue build on skills Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
CNI College
06.2022 - 09.2022
- Provide clerical support to other departments for projects and/or assistance with approval of supervisor using computer skills (MS Word, Excel, Outlook, Teams, and others)
- Perform a variety of clerical tasks including scheduling and maintaining records of school activities, visitor check-in, of supplies and materials, photocopying, typing, data input, making up file folders, and email
- Handle cash and credit/debit card purchases and receipts for school merchandise sales
- Process payments for transcripts, graduation, and registrations
- Create weekly spreadsheets of all calls and walk in appointments received
- Provide school forms to students per request and submit accordingly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Administrative Assistant
RK Properties Inc
01.2020 - 03.2022
- Keep record of all employee’s credit cards information and update any new or replaced cards
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Keep a monthly flight list of travel for CEO
- Order company shirts and merchandise for all staff as needed
- Responsible for Xerox machine and postage machine; supplies and scheduling monthly services
- Manage Indeed ads for new hires, contact candidates, and schedule them for interviews
- Constantly communicate with property managers/ regionals
- Communicate resident complaints or reports that come in daily to Director of Property management
- Assist director of operations with multiple corporate projects
- Assist preparing documentation for multiple annual audits
- Maintain and organize corporate office documentation
- Communicate with all property managers for reports, documents, and any supplies or company merch needed for staff
- Preparing and mailing investors quarterly reports
- Order office supplies and equipment as needed
- Assist with company special events and invitations
- Schedule vendors and delivery service for equipment
- Be available to help other colleges meet their deadlines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk Manager
Rodeway Inn Hotel
11.2017 - 01.2020
- Providing exceptional and responsive customer service to every guest
- Answer telephone within two rings, using correct salutations and telephone etiquette; take accurate and legible messages
- Document important information on comment log throughout the shift
- Daily bucket check of all guest in house; update any information not in the PMS
- Count all money in the till and cash collected for the day
- Prepare daily reports of total amounts of money collected daily including online reservations
- Input employee hours worked and send over to payroll company
- Review employee handbook with new employees and submit W4 and I-9 Forms
- Schedule and interview interested candidates for positions that become available
- Train new employees and familiarize them with the hotel PMS, along with hotel rules and guidelines
- Schedule pest control, gardeners, and vendors for property maintenance
- Order hotel supplies and keep supplies stocked
- Attend and participate in designated meetings / functions held by Owner; Assisting translating for
- Spanish speakers
- Check arrivals and assign rooms accordingly; any advanced pre-paid reservation made must be posted on the account and verification printed out confirming payment
- Greet and welcome all guest and prospects to the hotel and making their check in easy and pleasant
- Check out guest and answer any suggestion and comments they may have
- Communicate with the housekeepers of any changes and special request they must meet
- Communicate with maintenance to clean property grounds, front office, and sidewalks of the hotel; maintenance report ready of the tasks and work orders that must be completed for the day
- Check vacant rooms; make sure the room has been prepared and presentable for the arriving guest
- Check that all amenities work well and are on when guest arrive
- Accommodate guests request the same day and follow up with them to ensure it was completed
- Maintaining front desk organized, presentable, and clean
- Coffee and tea station always have supplies available, coffee is fresh and hot, with variety of teas to choose from are stocked.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
On-Site Property Manager
SWAMI International Property Management
11.2015 - 06.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Consultant
VPM Management
12.2013 - 10.2015
- Primary on-site contact for 300 unit HOA Apartment Complex; filtering all calls, messages, and voicemails
- Always have the front office clean and neat
- Have flyers available with current market price
- Have coffee, candy, tissues, and supplies available
- Collecting, longing rental payments to resident's rental sheet and input on to the rental system
- Compose of notices, reminders, 3-days, and late fees within their deadlines
- Greet all residents and prospective residents as they enter the leasing office
- Always providing great customer service and attention at all times
- Process rental applications to interested tenants within 48 hours
- Includes checking credit with
- Experian, employment and residential verifications
- Type new leases and put together new move-in files with resident rent log
- Mail new move-in payments and leases to corresponding owner
- Completion of Fair Housing and Grace Hill training
- Handle all Section 8/ HUD (Housing) paperwork and assist residents
- Schedule maintenance work orders promptly and follow up with residents for any further issues
- Contact residents to advise if there are any parts that need to be ordered and schedule installations
- Contact owners to get approval for purchase of new appliances/ major repairs
- Walk the property making sure it is clean and in order
- Anyone not complying with rental rules will be notified and sent a reminder of the rules signed the day of move-in
- Vacant and On-Notice Apartments are to be rented and announced as soon as possible
- Scheduling tours and going over appliances/ amenities of apartment grounds
- Scheduling vendors for turn over apartments
- Make sure apartments are rent ready within 15 days of previous resident
- Xerox machine experience -Scan, copy, fax, and labels
- Handle upset residents; make sure they understand property guidelines and rules
- Market surveys, availability sheets and weekly summary of current rentals reported to supervisor
- Assist manager with any new projects, filing, translating, and coding bills.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Receptionist/Compliance Specialist
Advanced Property Services
10.2011 - 12.2013
- Serve as first point of contact for all calls and walk-ins to the main administrative office for two companies (APS and C&C Development)
- Efficiently provided prompt, courteous and knowledgeable assistance
- Excel in role requiring the ability to handle a variety of customer service and administrative tasks, resolving customer issues properly
- Demonstrate proficiencies in telephone and front-desk reception within a high-volume environment
- Calm upset/angry customers, research and rapidly solve problems and rebuilt client trust to prevent the loss of tenants
- Aid with "cleanup" of company files
- Restore organization to personnel and operational records and data input
- Quality and timeliness calendaring and record keeping, attention to detail, customer service delivery and team-player attitude
- Utilize Locality software for all voice messages & call records, MS office, fax, scan, copy, email, Xerox, and file, organize important files into Yardi System
- Answer multiple-phone lines; assist leasing department by referring leads to Tax Credit/ Affordable properties and property manager's; reply to inquiring emails (outlook)
- Assist customers of all ethnicities and backgrounds; assist with translating
- Assist with Spanish document editing
- Data entry: up-keep tenant and prospective tenant data in Yardi
- Assist supervisors with multiple projects under pressure and meet strict deadlines
- Developed and maintained compliance database, tracking all compliance activities and documents.
Education
Diploma -
Godinez High School
05.2011
Skills
- Computer: Proficient with
- Microsoft Word, PowerPoint, Excel, Outlook, Yardi, and Google Docs
- Business Administration
- Visitor and Customer Relations
- Hospitality Service
- Multi-Line Telephone Systems
- Telephone Etiquette
- Issue Handling
- Scheduling
- Front Desk Reservations
- Greeting and Seating Clients
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
CNI College
06.2022 - 09.2022
Administrative Assistant
RK Properties Inc
01.2020 - 03.2022
Front Desk Manager
Rodeway Inn Hotel
11.2017 - 01.2020
On-Site Property Manager
SWAMI International Property Management
11.2015 - 06.2017
Leasing Consultant
VPM Management
12.2013 - 10.2015
Receptionist/Compliance Specialist
Advanced Property Services
10.2011 - 12.2013
Diploma -
Godinez High School
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