Alejandra Aguilar
Mesquite,TX
Summary
Passionate personal banker with 10+ years of extensive knowledge in financial products, services and managing skills. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continue improving and contributing to companywide and team success.
Overview
15
15
years of professional experience
Work History
Digital Services Manager
Neighborhood Credit Union
12.2013 - Current
- Responsible for leading and managing a team of digital services specialists regarding the suite of services offered via the Online Banking and Mobile Application platforms
- Responsible for addressing escalated requests without further escalation; report departmental activity to leadership teams or individuals.
- Collaborated with senior-level leadership in departmental strategy planning and project implementation. Also, work cross-functionally to better the member experience, identify and address opportunities for improvement, i.e., Quality Assurance, Operation Support and Member Servies and other teams.
- Assisted with the implementation of Zelle. As a crucial member of the project team, made proactive decisions on processes and risk mitigation.
- Establishes performance measures. Monitors staff performance and activity reports. Holds staff accountable for performance through effective coaching. Cross-trained existing employees to maximize team agility and performance.
- Identify emerging trends through assessing member insights, industry trends and overall societal trends to ensure NCU's products and services are relevant and forward focused.
Grocery Store Supervisor
Elrod's Cost Plus Supermarket
05.2009 - 08.2013
- Handled customer complaints, resolved issues, and maintain excellent customer service.
- Operated cash register to accurately process and record customer payments.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new cashiers in processes and procedures
Education
Associate of Arts -
Eastfield College
Mesquite, TX05.2019
Skills
Financial Product Knowledge
Zelle
Jack Henry (Symitar)
Genesis Phone System
Training and Mentoring
Account Management
Fluent in Spanish
Client Relationship Building and Managing
Timeline
Digital Services Manager
Neighborhood Credit Union
12.2013 - Current
Grocery Store Supervisor
Elrod's Cost Plus Supermarket
05.2009 - 08.2013
Associate of Arts -
Eastfield College
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