Alejandra Alas Hernandez
St. Cloud,FL
Summary
Dedicated professional with a proven track record at Hilton Grand Vacations, adept in front desk operations and problem-solving. Excelled in enhancing guest satisfaction through meticulous attention to detail and a strong work ethic. Demonstrated ability to multitask and maintain organization, significantly reducing errors and improving operational efficiency.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Night Auditor
Hilton Grand Vacations
07.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Hotel Front Desk Clerk
Hilton Grand Vacations
03.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Housekeeping Runner
Alliance Group of Orlando
06.2022 - 03.2023
- Collaborated with maintenance personnel to address urgent repair needs, ensuring minimal disruption to guest comfort.
- Upheld the highest standards of cleanliness and sanitation throughout the property, adhering to all safety regulations and guidelines.
- Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
- Assisted housekeeping staff in completing tasks efficiently, contributing to a well-maintained hotel environment.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2025
High School Diploma -
Cypress Creek High School
Orlando, FL05-2022
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Teamwork orientation
- Supply replenishment
Languages
Spanish
Native or Bilingual
Timeline
Night Auditor
Hilton Grand Vacations
07.2024 - Current
Hotel Front Desk Clerk
Hilton Grand Vacations
03.2023 - Current
Housekeeping Runner
Alliance Group of Orlando
06.2022 - 03.2023
Associate of Arts -
Valencia College
High School Diploma -
Cypress Creek High School
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