Alejandra Alegria
San Antonio,TX
Summary
A fully bilingual and hardworking professional with 10 years of experience in field and ready for challenging assignments. Highly organized, proactive and punctual with team-oriented mentality. Reliable in completing quality work and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Crisis Response Safety Specialist
Compass Connections
San Antonio, TX
04.2023 - Current
- Developed and implemented safety procedures to ensure compliance.
- Held regular meetings with employees to review performance and priorities and provide feedback.
- Collaborated with other departments in order to provide comprehensive care for clients.
- Provided crisis intervention services when needed including de-escalation techniques and conflict resolution methods by utilizing trauma informed care
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Ensured compliance with all applicable laws, regulations, and standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided immediate support to staff during crisis situations
- Mitigated behavioral and mental health crisis of clients
- Developed rapport with clients to increase likelihood of positive response to de-escalation techniques
- Developed and implemented safety procedures to ensure compliance.
- Identified areas of improvement within the department and implemented necessary changes.
- Managed daily workflow and scheduled staff for adequate coverage.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Lead Recreational Coordinator
Compass Connections
San Antonio, TX
01.2015 - 04.2023
- Prepared monthly reports, daily and monthly schedules, and summarizing program activities and outcomes.
- Created and managed budgets for outings, projects and team-building activities.
- Trained, mentored and motivated employees to maximize team productivity.
- Documented each child's progress in recreational activities in monthly and quarterly reports.
- Participated in scheduled meetings, team decisions and operations.
- Transported, supervised, and coordinated trips of accompanied residents to and from medical appointments, shopping trips, and off-campus recreational activities.
- Organized, coordinate, and supervised special events such as outings, festivals, and sports tournaments.
- Supervised staff members and volunteers assigned to oversee particular recreational activities.
- Used appropriate and positive child management techniques including verbal redirection, de-escalation, and physical containment
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
Experiential Life Skills Coordinator
BCFS - HHS
San Antonio, TX
01.2015 - 10.2016
- Helped to integrate students in local community and a new culture by teaching important social and work-related skills in a classroom setting.
- Maintained detailed records like daily lesson plans, monthly calendars, monthly and quarterly reports for each student.
- Assisted clients in developing independent living goals and creating action plans to achieve them.
- Conducted life skills evaluations and set client goals based on abilities.
- Coached clients on interpersonal skills, active listening and nonverbal communication.
- Helped clients to build and recognize strengths and self-worth.
- Developed and implemented classroom lessons to teach diverse learning levels.
- Designed educational materials tailored to different learning styles used during one-on-one sessions or group settings.
- Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
- Managed classroom environment and monitored behavior to keep individuals safe.
- Promoted development of positive social skills by modeling appropriate behavior.
Vocational Coordinator
BCFS HHS
San Antonio, TX
07.2014 - 01.2015
- Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
- Worked closely with other departments to maintain optimum levels of communication to effectively and efficiently complete projects.
- Supervised and coordinated volunteers to work with clients in the facility.
- Maintained accurate records of participants like monthly and quarterly reports.
- Prepared and submitted budget requests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with Child Protective Services population on developing activity therapy groups to improve clients' level of functioning.
Direct Care Provider
BCFS HHS
San Antonio, TX
03.2014 - 07.2014
- Monitored entrances and exits to maintain safety and organized environments
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Promoted good behavior with positive reinforcement methods.
- Monitored clients' progress, behaviors, and medical needs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Tracked and reported clients' progress based on observations and conversations.
Education
Bachelor of Science - Psychology
Texas A&M University
San Antonio, TX12-2023
Skills
- Bilingual (English & Spanish)
- First Aid/CPR Certified
- Nonviolent Crisis Prevention & Intervention Training (CPI) certified
- knowledgeable on Workday, Salesforce, UAC Portal, and WebEoc
- Planning and Coordinating
- Team Supervision & Team Development
- Operations Monitoring
- Documentation Skills & Incident Reporting
- Emergency Response & Workplace Safety
- Budgetary Planning
- Creative Problem-Solving & Issue Resolution
- Role Modeling
- Flexible Schedule
- Positive Attitude
Timeline
Crisis Response Safety Specialist
Compass Connections
04.2023 - Current
Lead Recreational Coordinator
Compass Connections
01.2015 - 04.2023
Experiential Life Skills Coordinator
BCFS - HHS
01.2015 - 10.2016
Vocational Coordinator
BCFS HHS
07.2014 - 01.2015
Direct Care Provider
BCFS HHS
03.2014 - 07.2014
Bachelor of Science - Psychology
Texas A&M University