Physician Office Representative II
BAYLOR SCOTT AND WHITE-SOUTHLAKE FAMILY MEDICINE
Southlake, TX
01.2018 - 05.2019
- Verified patient's insurance through EPIC system.
- Attentively listened to call through Calabrio for errors and clarifications.
- Answered incoming calls to schedule appointments and assist patients with communicating with medical staff.
- Responsible for new employees call performance.
- Created call center metric reports for the month.
- Accurately managed provider templates on EPIC.