Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alejandra Arellano

San Diego,CA

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Pho Ca Dao
01.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Lead/Server

Garden Restaurant
12.2021 - 06.2022
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Server

Amarylis
12.2021 - 06.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Gran Central
02.2018 - 12.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Este Oeste
06.2013 - 06.2014
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Finance And Banking -

Escuela Bancaria Y Comercial
San Luis Potosi, Mexico
08.2018

Skills

  • Business Administration
  • Policy Implementation
  • Performance Management
  • Staff Development
  • Time Management
  • Schedule Preparation
  • Staff Management
  • Health Code Compliance
  • Customer Engagement
  • Food Safety
  • Inventory Management
  • Pre-Shift Walk-Through
  • Schedule Coordination
  • Staff Scheduling
  • Vendor Relations
  • Menu Development
  • Wine Pairing
  • Allergy Awareness
  • Employee Retention
  • Hiring Decisions
  • Guest Relations
  • POS System Knowledge
  • Team Leadership

Certification

RBS Certification

Food Handler Certification

Languages

Portuguese
Full Professional
English
Professional Working
Spanish
Native or Bilingual

Timeline

Manager

Pho Ca Dao
01.2023 - Current

Shift Lead/Server

Garden Restaurant
12.2021 - 06.2022

Server

Amarylis
12.2021 - 06.2022

Server

Gran Central
02.2018 - 12.2021

Server

Este Oeste
06.2013 - 06.2014

Finance And Banking -

Escuela Bancaria Y Comercial
Alejandra Arellano