Alejandra Arellano
San Diego,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Pho Ca Dao
San Diego, CA
01.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Lead/Server
Garden Restaurant
Krakow, Poland
12.2021 - 06.2022
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Amarylis
Krakow, Poland
12.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Gran Central
San Luis Potosi, Mexico
02.2018 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Este Oeste
Portugal, Lisbon
06.2013 - 06.2014
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Education
Finance And Banking -
Escuela Bancaria Y Comercial
San Luis Potosi, Mexico08.2018
Skills
- Business Administration
- Policy Implementation
- Performance Management
- Staff Development
- Time Management
- Schedule Preparation
- Staff Management
- Health Code Compliance
- Customer Engagement
- Food Safety
- Inventory Management
- Pre-Shift Walk-Through
- Schedule Coordination
- Staff Scheduling
- Vendor Relations
- Menu Development
- Wine Pairing
- Allergy Awareness
- Employee Retention
- Hiring Decisions
- Guest Relations
- POS System Knowledge
- Team Leadership
Certification
RBS Certification
Food Handler Certification
Languages
Portuguese
Full Professional
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager
Pho Ca Dao
01.2023 - Current
Shift Lead/Server
Garden Restaurant
12.2021 - 06.2022
Server
Amarylis
12.2021 - 06.2022
Server
Gran Central
02.2018 - 12.2021
Server
Este Oeste
06.2013 - 06.2014
Finance And Banking -
Escuela Bancaria Y Comercial