Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandra Arellano

Walworth

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

The Abbey Resort
Fontana
05.2024 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Resolved conflicts among employees in an effective manner.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Established policies for cash handling procedures to maximize security measures.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Explained goals and expectations required of trainees.
  • Delegated work to staff, setting priorities and goals.
  • Assisted staff by serving food and beverages or bussing tables.

Restaurant Supervisor

The Abbey Resort
Fontana
07.2022 - 06.2023
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Inspected dishes before they were served to verify that presentation met quality standards.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Ensured that all equipment was functioning properly before each shift began.
  • Resolved customer complaints promptly and professionally.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Provided guidance and support to subordinate employees when needed.
  • Trained new employees on restaurant policies and procedures.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Delegated work to staff, setting priorities and goals.

Manager

Trendy Host
Lima
03.2019 - 03.2023
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Conducted performance reviews for team members.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Directed recruitment, hiring, and training of new staff members.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Analyzed business performance data and forecasted business results for upper management.

Education

Bachelor of Hospitality Management - Tourism And Hospitality Management

San Martin University
Lima, Peru
11-2015

Skills

  • Food safety
  • Inventory control
  • Cash handling
  • Team building
  • Conflict resolution
  • Customer service
  • Employee training
  • Operational efficiency
  • Event coordination
  • Performance evaluation
  • Interpersonal communication
  • Time management
  • Passion for customer satisfaction
  • Customer loyalty
  • Personnel recruiting
  • Shift management
  • Point of sale (POS) system operation
  • Reservation handling
  • Pre-shift walk-through
  • Stable work history
  • Recruitment
  • Table management
  • Complaint resolution
  • Restaurant promotion management
  • Staff scheduling
  • Food service background
  • Customer service best practices
  • Customer engagement
  • Restaurant operations management
  • Inventory control and record keeping
  • Customer-oriented
  • Food plating and presentation
  • Full service restaurant background
  • Supervisory skills
  • Organization and prioritization
  • Staff management
  • Schedule coordination
  • Operations management
  • Catering coordination
  • Employee schedule management
  • Labor and food cost control
  • Team management
  • Managing reservations and large parties
  • Task prioritization
  • POS terminal operation

Languages

Spanish
Native/ Bilingual

References

  • Michael Seaver: +1 (815) 900-6304
  • Craig Gramatis: +1 (312) 929-7383

Timeline

Restaurant Manager

The Abbey Resort
05.2024 - Current

Restaurant Supervisor

The Abbey Resort
07.2022 - 06.2023

Manager

Trendy Host
03.2019 - 03.2023

Bachelor of Hospitality Management - Tourism And Hospitality Management

San Martin University

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