Alejandra Arias
Pasadena,CA
Summary
Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish .
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Family Care Specialist Medical Group
Los Angeles, California
05.2022 - Current
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Compiled data from various sources into organized reports for review by management team.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medicare Customer Service Representative
Advantage Plus Insurance Agency
Chatsworth, CA
08.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Assistant Manager
The Original Tops
Pasadena , CA
06.2013 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Life Accident And Health Certificate -
Mike Russ
Anaheim, CA02.2018
High School Diploma -
Blair High School
Pasadena Ca 06.2010
Skills
- Calm and Professional Under Pressure
- Customer Service Process Improvement
- Efficient and Detail-Oriented
- Customer Inquiries
- Data Entry and Maintenance
- Customer Satisfaction
- Customer Retention Strategies
- Microsoft Exchange
- Complex Problem-solving
- Relationship building
- Prioritizing patients
Education
Pasadena Ca ,Anaheim, CA
Skills
- Inbound and Outbound Calling
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Excellent Attention to Detail
Contact
Pasadena, CA 91106
Timeline
Administrative Assistant
Family Care Specialist Medical Group
05.2022 - Current
Medicare Customer Service Representative
Advantage Plus Insurance Agency
08.2020 - Current
Assistant Manager
The Original Tops
06.2013 - 04.2020
Life Accident And Health Certificate -
Mike Russ
High School Diploma -
Blair High School