Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
HR Assistant
Omni Metal Finishing
05.2020 - 07.2020
Handled sensitive and confidential employee information with complete discretion.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Processed employee status changes, keeping human resources systems and employee records up to date.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Data Entry Specialist
Helpmate's
02.2020 - 04.2020
Identified, corrected and reported data entry errors.
Completed accurate and efficient data entry and database updates to support business operations.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Compiled data from source documents prior to data entry.
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Team Lead Sales Associate
Macy's
09.2018 - 01.2020
Coached other employees in customer service strategies and successful selling techniques.
Processed payments and returned accurately receipts, cash, coin and cards to customers.
Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Created eye-catching merchandise displays to entice customers into store.
Monitored performance of sales team and implemented improved methods to close gaps.
Sales Clerk
ML Auto & Truck Accessories
06.2013 - 10.2015
Responded to customer questions about products and services.
Greeted customers upon entrance and handled cash and credit transactions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Answered incoming telephone calls to provide store, products and services information.