Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Alejandra Arias

Anaheim

Summary

Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals.

Overview

12
12
years of professional experience

Work History

Sales /Account Manager Supervisor

Quality Aluminum Forge
05.2023 - Current
  • Developed and maintained strong client relationships to drive customer satisfaction and retention.
  • Identified new sales opportunities through market analysis and targeted outreach strategies.
  • Collaborated with cross-functional teams to deliver comprehensive solutions tailored to client needs.
  • Conducted regular account reviews, ensuring alignment with client objectives and expectations.
  • Negotiated prices, terms of sale and service agreements.
  • Managed customer interface , hosted visits , traveled occasionally , and provided process improvement feedback internally and to customer
  • Occasionally performed special projects performed other duties as assigned. worked with team members to identify prioritize expedited request.
  • Provided feedback across leadership and departments in regards to contract changes.
  • Planned and organized meetings and support account managers

Customer Service Representative Team Lead

Embee Processing
05.2022 - 05.2023
  • Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Processed orders and returns accurately, ensuring seamless customer experience and timely resolutions.
  • Trained new staff on company policies and customer service protocols, fostering team development.
  • Managed customer interface, hosted visits , conducted lessons-learned activities and provided process improvement feedback internally and to customers
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Service Representative Supervisor

Omni Metal Finishing
05.2020 - 05.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

HR Assistant

Omni Metal Finishing
05.2020 - 07.2020
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

Data Entry Specialist

Helpmate's
02.2020 - 04.2020
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.

Team Lead Sales Associate

Macy's
09.2018 - 01.2020
  • Coached other employees in customer service strategies and successful selling techniques.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.

Sales Clerk

ML Auto & Truck Accessories
06.2013 - 10.2015
  • Responded to customer questions about products and services.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Answered incoming telephone calls to provide store, products and services information.

Education

High School Diploma -

Santiago High School
Garden Grove, CA
06.2014

Skills

  • Payroll administration
  • Federal regulations
  • Performance evaluations
  • Data entry
  • Skill development
  • Policies and procedures
  • Marketing
  • Client relationship building
  • Customer-oriented
  • Account development
  • Sales forecasting
  • Account management

Languages

Spanish
Native/ Bilingual

Education and Training

other

Timeline

Sales /Account Manager Supervisor

Quality Aluminum Forge
05.2023 - Current

Customer Service Representative Team Lead

Embee Processing
05.2022 - 05.2023

Customer Service Representative Supervisor

Omni Metal Finishing
05.2020 - 05.2023

HR Assistant

Omni Metal Finishing
05.2020 - 07.2020

Data Entry Specialist

Helpmate's
02.2020 - 04.2020

Team Lead Sales Associate

Macy's
09.2018 - 01.2020

Sales Clerk

ML Auto & Truck Accessories
06.2013 - 10.2015

High School Diploma -

Santiago High School