Alejandra Arredondo
TULSA,OK
Overview
17
17
years of professional experience
Work History
Waitress
White River Fish Market
04.2013 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
Cashier
Merritts Bakery
03.2012 - 04.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Set up new sales displays each [Timeframe].
GM Manager
Safeway
08.2005 - 07.2011
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
No Degree - Industrial Chemistry
Conalep Ixtapaluca
Mexico07.1996
High School Diploma -
Tenochtitlan
Mexico,mx02.1993
Skills
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
- Age Verification
- High-Volume Dining
- Transactions and Cash Handling
- Team Player
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
- Food and Beverage Service
- Greeting and Escorting Guests
- Beverage Preparation
- Adaptable and Flexible
- Suggestive Selling
- Serving Customer Needs
- Valid Food Handlers Certification
Timeline
Waitress
White River Fish Market
04.2013 - Current
Cashier
Merritts Bakery
03.2012 - 04.2013
GM Manager
Safeway
08.2005 - 07.2011
No Degree - Industrial Chemistry
Conalep Ixtapaluca
High School Diploma -
Tenochtitlan
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