ALEJANDRA AVILA
Irving,TX
Summary
Personable and dedicated to Customer Service with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
BDC Representative
Honda
Los Angeles, CA
04.2023 - Current
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Maintained electronic customer database to round up repeat business.
- Utilized tecobi, eleads to record and track various stages of potential customer sales.
- Monitored and responded to internet sales leads from company website and third party sites within a timely manner .
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
Associate Banker
J.P. Morgan (Chase)
Inglewood, CA
11.2021 - 04.2023
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Reconciled cash and checks against computer records at end of shift.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers understand and use mobile applications and online banking.
Store Clerk
CORKED
Redondo Beach, CA
06.2018 - 10.2022
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Received deliveries, scanned packages and updated orders in internal database.
- Located items for customers and helped complete purchases by processing payments with POS system.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Audit Supervisor
RGIS Inventory
Torrance, CA
06.2017 - 05.2019
- Administered training on audit procedures and regulations compliance to integrate new employees.
- Assessed compliance risk, developed audit work plans and documented findings.
- Updated clients during audits to share progress and drive customer satisfaction.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Conducted follow-up reviews of financial, operational, IT and regulatory compliance deficiencies noted during audits.
- Met with stakeholders to discuss compliance audit plans and results, explaining options for improvement.
Assistant Manager
Olympic Management Company
Tacoma, WA
08.2015 - 06.2017
- Delegated daily tasks to team members to optimize group productivity.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Drafted monthly manager's report to report data and events to board members and management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared and submitted monthly tenant visit logs.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Kept building up-to-date with current fire and health code standards.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
Education
High School Diploma -
Kurt T Shery High School
Torrance, CA06.2010
Skills
- New Account Setup
- Financial Institution Regulations
- Product Promotion
- Dual Control Vaults
- Customer Service
- Verbal and Written Communication
- Problem-Solving
- Honest and Dependable
- Account Services
- Data Entry
- Data processing
- Fluent in Spanish
- Stock Management
- Call Documentation
- Calm and Professional Under Pressure
- CRM Software
- Responding to Difficult Customers
- Inbound and Outbound Calling
Timeline
BDC Representative
Honda
04.2023 - Current
Associate Banker
J.P. Morgan (Chase)
11.2021 - 04.2023
Store Clerk
CORKED
06.2018 - 10.2022
Audit Supervisor
RGIS Inventory
06.2017 - 05.2019
Assistant Manager
Olympic Management Company
08.2015 - 06.2017
High School Diploma -
Kurt T Shery High School