Alejandra Bartlett

Recruit and train new volunteers on volunteer program goals and objectives and provide ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization's goals. Develop comprehensive training materials to ensure volunteers were well-prepared for their roles. Maintain regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities. Manage and track data base of over 200 volunteers' hours and progress to support accurate documentation on monthly reports, manage the schedule to ensure all routes are filled every delivery day. Maintain online portal to post volunteer opportunities and facilitate volunteer registration. Assist with new-client intake calls on a daily basis, map and route their address and enter information into the client database then call client to notify of first delivery date. Work hand-in-hand with Meals on Wheels manager through out the week to obtain accurate numbers of clients and be the point of contact between the office and the catering company that oversees the new Special Summer program.

Clerical office management duties for multiple clinics in North Lake Tahoe area, including all billing and insurance tracking. Assisted with front office operations like scheduling, answering phones, checking patients in and out, and assisting with patients when needed. Maintained and ordered office and clinic supplies, ensuring stock closet was tidy and all hospital regulations were being followed. Maintained patient and employee medical records for compliance purposes, assisted therapists and patients with any clerical issues that may arise and translating when needed. Coordinated with other departments to provide the best patient care experience and implement new, innovative ways of running the multiple offices smoothly. At times, also did graphic design and marketing for the 3 clinics, such as designing flyers, pamphlets, etc. as needed.

Administrative and office management duties for architecture and construction firm included, but not limited to invoicing clients, making regular deposits for both firms, managed and tracked all projects as well as being clients' main point of contact in office. Coordinated with architects and draftsmen to keep projects on schedule, took on all building permit prep/submittals then would track progress on all ongoing projects, at times had over 50 projects pending. Also contacted clients, scheduled meetings and inspections, filed liens, and assisted construction company needs as needed. Executive assistant duties for owner's other companies, included checking on rental properties, assist with travel scheduling and plans, and coordinated schedules to keep owner on track and up to date with all client needs prior to meetings with them.

Front office manager duties included answering phones, being there for any walk-in clients to answer questions, managed all accountant's schedules, did most of the preliminary data entry throughout tax season, ordered office supplies, etc. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies and determined accurate billing and payment processing not only for the firm itself but also for a few select clients on a daily basis. Resolved client complaints professionally, maintaining positive relationships with customers for future business opportunities. Under the supervision of the lead accountant, managed all daily invoicing and bill pay for a big restaurant in town as well as made daily deposits, tracked employee hour's, and distributed daily tips.

Patient access representative duties included answering phones, checking patients in and out, scheduling, and answering all questions whether in the call center or at the 3 different therapy offices. Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions. Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable. Stayed calm under pressure to and successfully dealt with difficult situations. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered then proceeded to communicate all explanations of insurance benefits and coverage. Assisted with administrative tasks such as filing, data entry, and report generation as needed to support streamlined office operations. Also did most of the billing for the clinic in order to facilitate the Clerical Managers' tasks.