ALEJANDRA BATISTA
New York
Summary
Recent psychology graduate with a strong foundation in human behavior, research methodologies, and data-informed decision-making. Experienced in customer experience, community outreach, and social media management. Digitally literate, with proven strengths in communication, project planning, and content creation. Seeking opportunities in psychology-related roles, social media management, research, or client-focused positions.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
TodayTix Group (TTG)
New York
02.2024 - 08.2025
- Resolved customer inquiries efficiently while maintaining high-quality service and professionalism
- Analyzed customer feedback to identify trends, service gaps, and improvement opportunities
- Collaborated with sales and cross-functional teams to tailor customer solutions and support upsell efforts
- Maintained accurate records of customer interactions to support data-driven decisions
- Helped improve customer support processes, reducing resolution times and increasing satisfaction
Ticketing Confirmation Specialist
TodayTix Group (TTG)
New York
05.2022 - 02.2024
- Confirmed and verified e-tickets for Broadway performances, ensuring accuracy and reliability
- Monitored ticket inventory and performance metrics to identify revenue and engagement opportunities
- Analyzed inventory trends and recommended allocation adjustments based on demand
- Collaborated with technical teams to resolve platform issues and maintain uninterrupted service
- Contributed to increased customer satisfaction through improved confirmation workflows
Outreach and New Projects Coordinator
Center for Community Action and Research (CCAR)
New York
10.2019 - 06.2021
- Managed and created social media content to promote community programs and events
- Designed flyers, posters, and digital graphics using Canva
- Developed and distributed e-newsletters via Mailchimp to increase engagement and awareness
- Implemented social media analytics tools to track performance and guide content strategy
- Coordinated outreach initiatives that increased community participation and event attendance
- Built partnerships with local organizations to co-host events and expand community impact
Volunteer
OMA Domestic Travel Program
New Orleans
03.2019 - 04.2019
- Participated in environmental and community service projects at Sankofa Wetland Park
- Completed a workshop on dismantling racism, strengthening cultural awareness and competency
- Collaborated with justice reform advocates to support education and community engagement
- Assisted with organized clean-up and outreach activities to promote local involvement
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
05.2024
Skills
- Research and data analysis
- Written and verbal communication
- Social media management & content creation
- Graphic design
- Strategic planning and organization
- Customer relationship management
Tools
- Canva - Mailchimp
- Hootsuite - Asana
- Slack - Zoom
- CapCut - Microsoft Office
- Google Workspace
Languages
- English, Fluent
- Spanish, Proficient
Timeline
Customer Experience Representative
TodayTix Group (TTG)
02.2024 - 08.2025
Ticketing Confirmation Specialist
TodayTix Group (TTG)
05.2022 - 02.2024
Outreach and New Projects Coordinator
Center for Community Action and Research (CCAR)
10.2019 - 06.2021
Volunteer
OMA Domestic Travel Program
03.2019 - 04.2019
Bachelor of Arts - Psychology
Southern New Hampshire University