Alejandra Bolanos
Alajuela ,CR
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
1
1
Certification
Work History
Hospitality Analyst
Pfizer
San Jose, Costa Rica
2023 - Current
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Ensured compliance with safety regulations in the workplace environment.
- Managed reservations and ensured rooms were available as requested.
- Identified opportunities for process improvements across the organization.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed large datasets with statistical methods and software programs.
- Implemented strategies for automating organizational processes.
- Developed relationships with vendors in order to obtain discounts on goods or services required by the business.
- Analyzed data from past bookings and reservations in order to make informed decisions about future promotions and marketing strategies.
- Provided information about hotel services, amenities, and local attractions.
- Implemented strategies designed to increase efficiency and reduce operating costs within the department.
- Participated in training sessions related to hospitality services best practices.
- Responded promptly to customer inquiries, complaints, or requests for assistance.
- Organized events such as conferences, banquets, weddings.
- Collaborated with colleagues across departments in order to provide an exceptional experience for customers.
Cash App Analyst
Stryker
Heredia, Costa Rica
2022 - 2023
- Identified opportunities for process improvements across the organization.
- Implemented strategies for automating organizational processes.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed large datasets with statistical methods and software programs.
- Identified needs of customers promptly and efficiently.
- Investigated any discrepancies between expected payments and actual payments received from customers.
- Established strong working relationships with external vendors and clients.
- Maintained accurate records of all transactions to ensure compliance with internal policies and procedures.
- Analyzed data to identify trends or patterns that could lead to process improvements or cost savings opportunities.
- Responded promptly to customer inquiries regarding their accounts receivable balance or payment history.
- Assisted in the preparation of monthly bank reconciliations.
- Reviewed customer invoices to verify they matched up with corresponding payments received.
- Worked closely with Accounts Receivable department on resolving any outstanding issues.
- Provided support to customers regarding their account status, payment inquiries or other related issues.
- Processed incoming wire transfers, ACH payments, credit card payments and check deposits into the accounting system.
- Resolved discrepancies between payment postings and customer records.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
Customer Service
Stryker
Heredia, Costa Rica
2021 - 2022
- Created reports summarizing daily customer service activities.
- Attended to customer service issues.
- Provided customer service support during remote broadcasts.
- Monitored monthly customer service metrics for each customer service associate.
- Handled escalated customer service issues as needed.
- Provided customers with friendly customer service.
- Provided customer service in a timely manner.
- Resolved customer service issues quickly and efficiently.
- Maintained high standards of customer service.
- Followed company policies regarding customer service standards.
Senior Travel Planner
Costa Rica Expeditions
San Jose , Costa Rica
2019 - 2021
- Assessed potential vendors based on qualifications and experience before awarding contracts.
- Sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. Assisted clients with destination recommendations, trip planning, and travel bookings.
Sales Coordinator
Kura Design Villas
Puntarenas, Costa Rica
2016 - 2021
- Mainly assist the sales team, focusing mainly on the management of schedules and distribution of any commercial documentation. Prepare, and then keep track of sales appointments made to customers, negotiating an agreement with the customer at a more appropriate cost for them. Able to work closely with the sales team to evaluate the department's progress and develop the sales strategy accordingly. Responsible for the supervision of any overloads and to evaluate the alterations, both for external and internal staff.
Corporate Sales Executive
Vemsa L'alinxa
San Jose , Costa Rica
2014 - 2016
- Generated leads through cold-calling prospective customers or researching online databases.
- Participated in weekly strategy meetings with senior management team members.
- Implemented strategies for improving efficiency across the entire sales cycle.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Created monthly reports detailing progress toward established goals.
- Analyzed competitor activity to develop effective counter-strategies.
- Prepared presentations, proposals, contracts, and other documents related to sales activities.
- Identified potential clients, developed relationships, and initiated contact with key decision makers.
- Negotiated pricing and terms of sale with customers.
- Attended trade shows, conferences, industry events, and client meetings as needed.
Education
Specialization in Projects - Project Management
University of Costa Rica
San Jose 06-2024
Technician in Business Administration - Business Administration
University of Costa Rica
San Jose 08-2012
BBA - Tourism
UACA
San Jose 12-1996
High School Diploma -
Redentorista San Alfonso
Costa Rica12-1991
Skills
- System Analysis
- Finance
- Statistic analysis expertise
- Issue Identification
- Report Preparation
- Risk Mitigation
- Workflow Analysis
- Project Management
- Analytical Thinking
- Contract analysis
- Team Collaboration and Leadership
Languages
English
Professional
Certification
- B1 License
Timeline
Hospitality Analyst
Pfizer
2023 - Current
Cash App Analyst
Stryker
2022 - 2023
Customer Service
Stryker
2021 - 2022
Senior Travel Planner
Costa Rica Expeditions
2019 - 2021
Sales Coordinator
Kura Design Villas
2016 - 2021
Corporate Sales Executive
Vemsa L'alinxa
2014 - 2016
Specialization in Projects - Project Management
University of Costa Rica
Technician in Business Administration - Business Administration
University of Costa Rica
BBA - Tourism
UACA
High School Diploma -
Redentorista San Alfonso