Summary
Overview
Work History
Education
Skills
Technical Tools
Certification
Timeline
Generic

Alejandra Boyd

Washington

Summary

Detail-oriented and energetic professional with cloud and IT experience, passionate about driving efficiency, enhancing team collaboration, and managing cross-functional initiatives. Proven record of supporting enterprise-scale cloud operations and leading internal enablement efforts across teams.

Cloud technology professional prepared to leverage extensive experience in cloud infrastructure support. Known for addressing and resolving technical challenges efficiently, contributing to system reliability. Focused on team collaboration and adaptability to meet evolving demands, with expertise in cloud platforms and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

Amazon Web Services
08.2023 - Current
  • Coordinated with engineering, TAMs, and architects to resolve incidents and improve cloud systems
  • Automated tasks and reduced resolution time by 20% through scripting
  • Mentored junior engineers and contributed to process documentation
  • Presented findings and optimizations to internal stakeholders

Residence Life Team Lead

GWU
08.2022 - 05.2023
  • Led a team of RAs, managed scheduling, and emergency protocols
  • Delivered first-line IT support and coordinated internal responses
  • Led a team of resident assistants, coordinating schedules, resolving conflicts, and managing emergency response protocols.
  • Managed incident reports and crisis response, collaborating with university administration to enhance student support systems.
  • Trained new team members by relaying information on company procedures and safety requirements.

IT Assistant (Remote)

Total Pediatric Healthcare
07.2018 - 08.2021
  • Maintained HIPAA-compliant cloud systems and backups
  • Automated system maintenance and supported medical staff remotely
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Collaborated with IT team to successfully complete large projects within strict deadlines.
  • Optimized hardware performance through regular maintenance checks and upgrades when necessary.

Education

B.S. - Information Systems & Technology Management

The George Washington University

Skills

  • Project Coordination
  • Agile & Scrum
  • AWS & Cloud Strategy
  • Stakeholder Collaboration
  • Automation & Optimization
  • Process Improvement
  • Technical Documentation
  • Cross-Functional Team Support
  • Customer support
  • Network troubleshooting

Technical Tools

  • AWS
  • Azure
  • Jira
  • ServiceNow
  • Python
  • PowerShell/Bash

Certification

  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Amazon Web Services (AWS) Certified AI Practitioner
  • Amazon Web Services (AWS) Certified Solutions Architect - Associate (04/2025)

Timeline

Cloud Support Engineer

Amazon Web Services
08.2023 - Current

Residence Life Team Lead

GWU
08.2022 - 05.2023

IT Assistant (Remote)

Total Pediatric Healthcare
07.2018 - 08.2021

B.S. - Information Systems & Technology Management

The George Washington University
Alejandra Boyd