Alejandra Buenrostro
Maywood,CA
Summary
Dynamic and detail-oriented professional with proven expertise at Lovato Family Optometric Center, Inc. Skilled in appointment scheduling and customer service, enhancing patient experiences and streamlining office operations. Demonstrated strong organizational skills and effective communication, contributing to improved workflow and reduced wait times. Proficient in data entry and payment processing.
Overview
10
10
years of professional experience
Work History
Receptionist / Optician
Lovato Family Optometric Center, Inc.
03.2016 - Current
- Managed appointment scheduling and coordinated patient flow for optimal office efficiency.
- Facilitated effective communication between patients and optometrists to enhance service delivery.
- Processed patient information and maintained accurate electronic health records using practice management software.
- Trained new staff on front desk procedures and customer service best practices to ensure consistency.
- Resolved patient inquiries and concerns, promoting a positive experience within the clinic environment.
- Implemented office organization strategies that improved workflow and reduced wait times for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Education
GED -
UEI
Huntington Park, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Multi-line telephone skills
- Customer service
- Payment processing
Languages
Spanish
Professional Working
Timeline
Receptionist / Optician
Lovato Family Optometric Center, Inc.
03.2016 - Current
GED -
UEI
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