Alejandra Campos
Chicago,IL
Summary
Detail-oriented Lead Supervisor with over 3 years of experience in banking. Skilled in training new hires, monitoring cash flow, and resolving customer inquiries effectively. Aiming to leverage expertise to drive team performance and enhance service quality.
Overview
10
10
years of professional experience
Work History
Lead Supervisor
Fifth Third Bank
Chicago, IL
02.2023 - 03.2026
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash drawers, ensuring compliance with company policies.
- Monitored daily cash flow, identifying discrepancies and reporting issues proactively.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Teller
Barr Management
Chicago, IL
08.2016 - 11.2022
- Greet and welcome customers in a friendly and professional manner.
- Provide prompt, efficient and accurate information.
- Respond to customers' inquiries, requests, problems, and complaints and/or direct them to the appropriate person for assistance.
- Support and train other teller staff.
- Analytical and problem solving skills, ability to use keyboard and data entry along with Western Union Training.
Education
High School Diploma -
Richards Career Academy
Chicago, IL06-2012
Skills
- Microsoft: Word / Excel / Power Point
- Co faxing
- Typing speed 45 wpm
- Detail Oriented
- Auditor
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Supervisor
Fifth Third Bank
02.2023 - 03.2026
Teller
Barr Management
08.2016 - 11.2022
High School Diploma -
Richards Career Academy