Alejandra Canovas
Riverside,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
Work History
Per Diem Pt Support Specialist
Concentra Urgent Care
Murrieta, CA
08.2023 - Current
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Front Office
SimonMed Imaging
Riverside, CA
12.2020 - 05.2022
- Greeted and welcomed patients, ensuring that they felt comfortable throughout their visit.
- Called patients to confirm scheduled appointments and obtain additional details.
- Monitored the front desk area to ensure that it is neat and presentable at all times.
- Coordinated with radiology technicians to ensure that MRI exams were completed in a timely manner.
- Managed daily operations related to patient check-in and check-out processes including verifying insurance coverage details and collecting co-pays when applicable.
Patient Service Specialist
U.S. Healthworks Medical Group/Concentra UC
Moreno Valley, CA
10.2015 - 09.2020
- Welcomed large volume of guests and improved overall customer service.
- Assisted with administrative tasks such as filing, faxing and copying documents.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Entered patient data into electronic medical record system accurately and efficiently.
- Worked cross-functionally with Physical Therapy, Chiropractic and Acupuncture department.
- Processed payments from patients, including cash, check, or credit card transactions.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
Program Leader
Think Together, Inc
Moreno Valley, CA
08.2013 - 10.2015
- Developed lesson plans and educational activities to engage students.
- Supervised students throughout day, both in classroom and outside during breaks.
- Assisted with administrative tasks such as attendance tracking and school paperwork.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Education
Medical Administrative Assistant Certification -
Riverside County Office of Education
Riverside, CA04.2013
High School Diploma -
Citrus Hill High School
Perris, CA05.2012
Skills
- Customer Service
- Time Management
- Payment Processing
- Appointment Scheduling
- Multitasking and Organization
- Fluent in English and Spanish
Timeline
Per Diem Pt Support Specialist
Concentra Urgent Care
08.2023 - Current
Front Office
SimonMed Imaging
12.2020 - 05.2022
Patient Service Specialist
U.S. Healthworks Medical Group/Concentra UC
10.2015 - 09.2020
Program Leader
Think Together, Inc
08.2013 - 10.2015
Medical Administrative Assistant Certification -
Riverside County Office of Education
High School Diploma -
Citrus Hill High School
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