Alejandra Carrillo Cruz
Indianapolis,IN
Summary
Professional cleaning specialist prepared for leadership responsibilities. Proven track record in maintaining high standards of cleanliness and hygiene. Strong focus on team collaboration and achieving results. Reliable and adaptable with expertise in sanitation protocols, staff management, and quality control. Known for consistent performance and effective problem-solving.
Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
13
13
years of professional experience
Work History
Director of Cleaning
Home Base Property Management
Indianapolis, IN
03.2024 - Current
- Supervised cleaning staff, ensuring adherence to safety protocols and operational standards.
- Developed and implemented efficient cleaning schedules, optimizing resource allocation across properties.
- Conducted regular inspections to maintain high cleanliness standards and identify areas for improvement.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Housekeeping Manager
MGH
Indianapolis, IN
02.2023 - 03.2024
- Supervised cleaning staff, ensuring adherence to safety protocols and operational standards.
- Developed and implemented efficient cleaning schedules, optimizing resource allocation across properties.
- Conducted regular inspections to maintain high cleanliness standards and identify areas for improvement.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Lead Housekeeping Supervisor
Delta Hotel by Marriott Indianapolis Airport
Indianapolis, IN
10.2021 - 02.2023
- Conducted regular inspections to maintain quality control and compliance with hotel policies and industry regulations.
- Coordinated inventory management of cleaning supplies, optimizing usage while minimizing waste and costs.
- Developed schedules for housekeeping staff, ensuring adequate coverage during peak periods to meet guest demands.
- Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
- Maintained accurate inventory records of cleaning supplies, ordering additional stock as needed while staying within budget constraints.
- Established strong working relationships with vendors, negotiating contracts for better product pricing and delivery schedules.
Housekeeping Supervisor
Courtyard by Marriott Indianapolis Downtown
Indianapolis, IN
01.2019 - 03.2021
Housekeeping Supervisor
Fairfield Inn & Suites by Marriot
Indianapolis, IN
11.2016 - 12.2019
- Supervised daily operations of housekeeping team to ensure efficient workflow and high standards
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping Supervisor
JW Marriott Indianapolis
Indianapolis, IN
04.2013 - 11.2016
- Supervised daily operations of housekeeping team to ensure efficient workflow and high standards
- Resolved guest complaints regarding housekeeping services promptly to uphold brand reputation
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Education
GED -
Central Nine Grade Center
Greenwood, INSkills
- Workload prioritization
- Health and safety
- Scheduling
- Supply ordering
- Cleaning practices
- Training and mentoring
- Team building
- Guest relations
- Inventory control
- Staff scheduling
- Supply inventory management
- Room inspection
- Laundry operations
- Teamwork
- Team leadership
Timeline
Director of Cleaning
Home Base Property Management
03.2024 - Current
Housekeeping Manager
MGH
02.2023 - 03.2024
Lead Housekeeping Supervisor
Delta Hotel by Marriott Indianapolis Airport
10.2021 - 02.2023
Housekeeping Supervisor
Courtyard by Marriott Indianapolis Downtown
01.2019 - 03.2021
Housekeeping Supervisor
Fairfield Inn & Suites by Marriot
11.2016 - 12.2019
Housekeeping Supervisor
JW Marriott Indianapolis
04.2013 - 11.2016
GED -
Central Nine Grade Center