Alejandra Ochoa
Rialto,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The CMI Group
Houston, TX
07.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Burista
Starbucks
Los Angeles, CA
06.2019 - 08.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested appealing products.
- Checked brewing equipment for proper functionality.
Education
Bachelor of Science - Mechanical Engineering
University of Southern California
Los Angeles, CA05-2016
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA05-2012
Associate of Science - Chemistry
Los Angeles Trade Technical College
Los Angeles, CASkills
- Call Management
- Information Security
- Paperwork Processing
- Scheduling
- Data Collection
- Complaint resolution
- Problem Resolution
- Documentation
- Follow-up skills
- Microsoft Office Suite
- Team Development
- Payment Processing
- Complaint Handling
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Honor roll (high school)
- Deans list college (LATTC)
- Partner of the quarter (starbucks)
- Employee of the Month ( The CMI Group)
Timeline
Customer Service Representative
The CMI Group
07.2021 - 05.2022
Burista
Starbucks
06.2019 - 08.2020
Bachelor of Science - Mechanical Engineering
University of Southern California
High School Diploma -
George Washington Preparatory High School
Associate of Science - Chemistry
Los Angeles Trade Technical College
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