Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Alejandra Cazares

Watford City,ND

Summary

Bilingual English/Spanish speaker, hard worker, reliable and highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every individual a positive and memorable experience. Organized and motivated as well as seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Property Manager

DRG Invest
09.2020 - 03.2021
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Updated tenant and unit information to keep current in housing database.
  • Facilitated tenant paperwork processing and verification.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Exercised direct supervision over property staff.
  • Completed lease applications and verifications, notifying prospects of results.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Managed tenant relationships, addressing concerns and ensuring satisfaction through effective communication.
  • Oversaw property maintenance, coordinating repairs and inspections to uphold building standards.

Leasing Consultant

Griffis Blessing
09.2017 - 06.2018
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Checked rental eligibility by following company's verification process.
  • Conducted informative and personalized tours, resulting in new leases.
  • Tracked leads using CRM software and followed up with interested parties.
  • Detailed application requirements and answered questions from prospective tenants.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Updated resident data into property management software system daily.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Managed lease administration, ensuring compliance with policies and regulations.
  • Facilitated property tours, highlighting amenities and fostering positive tenant relationships.
  • Scheduled property events for new prospects as well as current residents.

Scheduling Coordinator

Simply Kids Dental
03.2016 - 10.2016
  • Coordinated patient appointment schedules, optimizing workflow efficiency and reducing wait times.
  • Managed daily scheduling operations using dental practice management software to enhance patient experience.
  • Communicated effectively with patients to confirm appointments and address schedule changes promptly.
  • Collaborated with dental staff to prioritize urgent cases, ensuring timely care for patients in need.
  • Maintained accurate records of appointments and cancellations, supporting data integrity in scheduling system.
  • Assisted in training new team members on scheduling procedures and best practices for customer service.
  • Conducted follow-up calls to ensure patients received reminders, enhancing overall appointment adherence rates.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Handled multi-line phone system, directing calls to appropriate departments efficiently.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed front desk operations and ensured smooth check-in/check-out processes.

Education

High School Diploma -

Mitchell High School
Colorado Springs, CO
05-2009

Skills

  • Property Management
  • Staff Management
  • Valid driver's license
  • Skilled multi-tasker
  • Leasing and sales
  • Background Checks
  • Lease Agreements
  • Application processing
  • Customer Service
  • Exceptional oral and written communication skills
  • Tenant relations
  • Administrative support
  • Fair housing mandates
  • Marketing and advertising
  • Creative Problem-Solving
  • Organized Mindset
  • Clear Communication
  • Telephone and email etiquette
  • Closing Techniques
  • Property Tours
  • Event Coordinating
  • Phone and Email Etiquette
  • Bilingual English/Spanish
  • Data entry
  • Client relations

Education and Training

Frontline Substitute Teacher Training 

Timeline

Property Manager

DRG Invest
09.2020 - 03.2021

Leasing Consultant

Griffis Blessing
09.2017 - 06.2018

Scheduling Coordinator

Simply Kids Dental
03.2016 - 10.2016

High School Diploma -

Mitchell High School

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Alejandra Cazares