Alejandra Ceniceros
Sunland Park,NM
Summary
Driven professional with a robust background in customer service and payroll processing, notably at ADP. Excelled in relationship building and problem resolution, enhancing customer satisfaction and streamlining payroll operations. Achieved significant improvements in employee satisfaction and operational efficiency through meticulous attention to detail and active listening skills.
Overview
12
12
years of professional experience
Work History
Mylife Advisor
ADP
09.2022 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted employees with inquiries regarding their paychecks, deductions, taxes and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes
- Streamlined year-end tax reporting process, ensuring timely issuance of W-2 forms and minimizing errors through meticulous record-keeping.
- Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
- Assisted employees with navigating online self-service portals for accessing paystubs, updating direct deposit information, and managing tax withholdings.
Customer Service Representative
Fullbeauty Brands
04.2016 - 07.2022
- Responded to customer requests for products, services, and company information.
- Obtain customer information such as name, address, and payment method, enter order into computers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
West Corp
06.2013 - 04.2014
- Established strong relationships with clients, addressing their financial needs and providing exceptional service.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents .
- Prepare forms or agreements to complete sales.
Customer Service
GC Services
05.2012 - 02.2013
- Arrange for deb repayment schedules, based on customer's financial situations.
- Locate and notify customers of delinquent accounts by mail, or telephone to solicit payment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayble checks, or to return merchandise.
- Confer with costumers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Answer customer regarding problems with their accounts.
Education
High School Diploma -
Hot Springs High School
Truth Or Consequences 05.2011
Skills
- Relationship Building
- Payroll Processing
- Active Listening
- Problem Resolution
- Complaint Handling
- Customer satisfaction measurement
- De-Escalation Techniques
- Payroll Inquiries
- Multitasking
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Mylife Advisor
ADP
09.2022 - Current
Customer Service Representative
Fullbeauty Brands
04.2016 - 07.2022
Customer Service Representative
West Corp
06.2013 - 04.2014
Customer Service
GC Services
05.2012 - 02.2013
High School Diploma -
Hot Springs High School