Alejandra Chan

Managed and supervised a team of 20+ employees across three operational units, encompassing a call center, mail room, as well as facilities management. Oversaw internal operations, including external vendor management for security, janitorial services, and building maintenance.

Spearheaded multiple building enhancement initiatives, notably overseeing the comprehensive renovation of a facility accommodating four county departments: DPPS, DPH, DCFS, and DHS.

Managed procurement and maintenance of various equipment, encompassing mail room machinery and county vehicles.

Served as the primary liaison between the county and the landlord, facilitating effective communication and negotiation to ensure smooth operation interactions.

Acted as the main point of contact for clerical staff, overseeing the assignment of system profiles and maintaining accurate employee records while ensuring adherence to privacy and documentation standards.

Managed the reception and processing of all verification received from local law enforcement agencies pertaining to employee arrest records, DUI incidents, and criminal activities.

Assisted with onboarding of new employees including orientation material distribution. Developed standard operating procedures for the office operations.