Alejandra Chavez
Visalia,CA
Summary
Experienced Retail Sales Lead with 10 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
10
10
years of professional experience
Work History
Retail Sales Lead
Aeropostale
10.2018 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted in hiring process, interviewing potential candidates and identifying top performers for the sales team.
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Front Desk Medical Assistant
Compassionate Family Care
02.2022 - 03.2023
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
- Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Facilitated smooth transitions between shifts by maintaining clear communication with colleagues about ongoing tasks or issues requiring attention.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Completed daily cash reconciliations accurately while adhering to strict financial controls.
- Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decisionmaking.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Medical Assistant
Elite Corporate Medical Services Inc
02.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Sales Lead Keyholder
Old Navy
08.2014 - 09.2018
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained team members in successful strategies to meet operational and sales targets.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Sequoia High School
Visalia, CANo Degree - Medical Assisting
San Joaquin Valley College
Visalia, CA08.2021
Skills
- Store operations
- Task Delegation
- Sales strategy development
- Driven Work Ethic
Languages
Spanish
Limited Working
Timeline
Front Desk Medical Assistant
Compassionate Family Care
02.2022 - 03.2023
Medical Assistant
Elite Corporate Medical Services Inc
02.2021 - 03.2022
Retail Sales Lead
Aeropostale
10.2018 - Current
Sales Lead Keyholder
Old Navy
08.2014 - 09.2018
High School Diploma -
Sequoia High School
No Degree - Medical Assisting
San Joaquin Valley College