Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandra Chavez De Arrieta

Herriman

Summary

Versatile Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Dedicated and hardworking. Fast learning bilingual woman, with years of successful remote working experience. Teamwork, leadership and patient with strong organizational capabilities.

Overview

2
2
years of professional experience

Work History

Sales Operation Specialist II

Merit Medical Systems Inc
12.2024 - Current
  • Provided help in training to junior staff members, contributing to overall team success.
  • Part of the Oncology Division, following specifics and different guide line on assisting account executives.
  • Processing or modify new kits.
  • Changing and creating AutoCad drawings about new or modify kits.
  • Checking warranties for RGA or replacements for the oncology division.
  • Continuing managing all previous task or Sales Operation Specialist I.

Sales Operation Specialist I

Merit Medical Systems Inc
02.2024 - 12.2024
  • Daily check backorder report to ensure correct processing of orders.
  • Assisting over the phone and emails to account executives for Endotek, Vascular and Spine divisions, with a total of 25 reps on charge.
  • Processing urgent orders, RGA, account creations, price look-up, kits uploads.
  • working along with planners and warehouse to ensure correct ETA dates or shipping coordinations.
  • Sending Trunk Stock to account executives and monthly trunk stock reconciliations.
  • Track orders and create credits upon request.
  • Create, adjust and place multiple shipments orders.
  • Process Product Delivery Receipts.
  • Work along with Accounts Receivables.
  • Responsible of MMX orders.

Customer Experience Specialist

Merit Medical Systems Inc
04.2023 - 02.2024
  • Utilized telephone and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
  • Placing common and urgent orders and check tracking over the phone and emails.
  • Ensure correct booking of EDI orders.
  • Attend any customer requires over email or phone.

Manager

Freelance
12.2023 - 02.2024
  • Managing publics events in SLC.
  • In charged of 10 workers per event.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

BBA - Architecture

Universidad Del Zulia
Zulia, Venezuela.
08-2017

Skills

  • Logistics management
  • Process documentation
  • Planning and coordination
  • Experience in leadership
  • Teamwork
  • Problem-solving
  • Patient

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Operation Specialist II

Merit Medical Systems Inc
12.2024 - Current

Sales Operation Specialist I

Merit Medical Systems Inc
02.2024 - 12.2024

Manager

Freelance
12.2023 - 02.2024

Customer Experience Specialist

Merit Medical Systems Inc
04.2023 - 02.2024

BBA - Architecture

Universidad Del Zulia

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Alejandra Chavez De Arrieta