Alejandra Colchado
San Antonio
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Willing to learn new skills and adapt to any environment while keeping a friendly disposition.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
09.2022 - Current
- Maintained customer connection in a fast-paced environment and high-volume store
- Mastered equipment and crafted beverages according to standard and focused on presentation.
- Created and maintained positive relations with new customers and regulars.
- Became a lead barista trainer and lead new hires in the adjustment period while teaching new recipes and focusing on store standards.
Barista and Head Baker
Gloria's Coffee Bar
06.2021 - 09.2022
- Baked and delivered new pastries daily to be sold at the store.
- Created a rotating pastry menu to align highest-sale days with most popular pastry items
- Learned and mastered craft espresso techniques and beverages
- Interacted with customers and provided beverage recommendations based on customer preference and seasonality
Front Desk Receptionist
The Gym Legacy
06.2019 - 05.2021
- Greeted customers and checked that memberships were up to date.
- Answered phone calls and questions about equipment and fees.
- Collected overdue fees and renewed memberships.
- Promoted specials and amenities of the facility.
- Sanitized equipment and oversaw cleanliness and order of equipment.
- Gave tours of the facility and specifications on membership access.
Education
High School Diploma -
John B. Alexander High School
Laredo, TX06-2018
Skills
- Experience in customer relations
- Friendly and bright disposition
- Ability to multitask and work in a fast-paced environment
- Fast memorization of recipes and product specifications
- Experience with food service and food safety procedures
- Attention to detail and craft of recipes
- Experience in training new hires
- Ability to manage a high-volume store and adapt to new challenges
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
09.2022 - Current
Barista and Head Baker
Gloria's Coffee Bar
06.2021 - 09.2022
Front Desk Receptionist
The Gym Legacy
06.2019 - 05.2021
High School Diploma -
John B. Alexander High School