Alejandra Conriquez
San Diego,CA
Summary
Results-driven hospitality and food service professional with extensive experience in customer service and operations management. Proven track record in optimizing workflows and enhancing guest experiences through effective team leadership. Detail-oriented and adaptable, consistently delivering excellence in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering
USS Midway Museum
San Diego
10.2021 - Current
- Delivered exceptional service during catered events, ensuring guests' needs were met promptly and maintaining a welcoming atmosphere
- Collaborated with the team to ensure seamless food service, presentation, and setup for a memorable experience
Food Service
SSA Group
San Diego
01.2022 - 01.2024
- Provided friendly customer service by taking orders, serving meals, and addressing menu inquiries
- Assisted in food preparation, ensuring compliance with safety and sanitation standards, while resolving guest concerns professionally
Assistant Manager
Duty Free Partners (DFP)
San Diego
09.2019 - 09.2021
- Managed communication by handling phone calls and emails, ensuring timely and accurate responses
- Oversee workflow, inventory, scheduling, and compliance with company policies
- Coordinated shipments by verifying packaging and labeling, and optimized work areas to enhance efficiency and accuracy
Cashier
Rally's
San Diego
10.2017 - 09.2019
- Provided prompt and friendly service, ensuring accurate transactions and fostering positive customer interactions
- Supported store operations through restocking, merchandising, and upselling, contributing to team success
Education
UCAM Catholic University of Murcia
Murcia, SpainBachelor - Psychology
Universidad Xochicalco
TijuanaSan Diego City College
San DiegoHigh School -
Chula Vista High School
Chula VistaSkills
- Leadership and teamwork
- Customer service
- Administrative and organizational Skills
- Psychology and social awareness
- Conflict resolution
Volunteer Experience
- Cruz Roja Mexicana (Red Cross), Psychology Services, 240hrs
- Fiscalía General del Estado de Baja California (Prosecutor's Office), Psychology Testing and evaluations, 240hrs
- Universidad Xochicalco Psychology Department, Psychology Services, 360hrs
- Mental health institution 'Mind it', Social Media Coordinator, Created and managed social media posts on various psychology topics, enhancing public awareness and engagement with mental health information.
Certification
- CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Food Service
SSA Group
01.2022 - 01.2024
Catering
USS Midway Museum
10.2021 - Current
Assistant Manager
Duty Free Partners (DFP)
09.2019 - 09.2021
Cashier
Rally's
10.2017 - 09.2019
UCAM Catholic University of Murcia
Bachelor - Psychology
Universidad Xochicalco
San Diego City College
High School -
Chula Vista High School
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