Alejandra Contreras
Hendersonville,NC
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am compassionate and open to leading new things. I have a strong work ethic and am able to collaborate. I have leadership skills and can work with others.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Merchandising Associate
Sams Club
11.2022 - Current
- Providing a positive shopping experience, restocking items, sign correction, and lift spotter.
- I am in charge of the apparel area, showing customer service with members to identify their unique needs and supply them with the appropriate products.
- I receive incoming product, plan the seasonal rotation of items and preparation for sale events, as well as recognizing items that need more focus and those that are not doing so well.
- I also train new coming employees in the apparel area.
- I work closely with manager and those in receiving all merchandise.
- I removed damaged, out-of-code, not-in-set and discontinued items from displays.
- I answer customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise pallets to move in warehouse.
- Greeted store customers and discussed needs.
- Created and enforced detailed organization processes to increase quality and service standards.
Retail Sales Manager
Boost Mobile
08.2020 - 07.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Associate of Arts - Psychology
Asheville Buncombe Technical Community College
Asheville, NC08.2022
High School Diploma -
East Henderson High School
East Flat Rock, NC06.2020
Associate of Science - Human Services Technology- Social Services
Blue Ridge Community College
Flat Rock, NC 01.2023 - 05.2024
Skills
- Decision Making
- Time Management
- Active Listening
- Compassionate, Empathy, and Passionate
- Organized
- Professionalism and strong work ethic
- Interpersonal Skills
- Empathy Display and Openness
Reference
Lori (Club Manager at Sams Club): (615) 924-7341
Selena Hernandez (Boost Mobile Store Owner) (828) 489-1910
Juliet Campos (Community Involvement Mentor) (828) 424-9448
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Human Services Technology Training - January 2023- May 2024 At Blue Ridge Community College, Flat Rock, NC
Timeline
Associate of Science - Human Services Technology- Social Services
Blue Ridge Community College
01.2023 - 05.2024
Merchandising Associate
Sams Club
11.2022 - Current
Retail Sales Manager
Boost Mobile
08.2020 - 07.2022
Associate of Arts - Psychology
Asheville Buncombe Technical Community College
High School Diploma -
East Henderson High School