Alejandra Corral
Las Vegas,NV
Overview
10
10
years of professional experience
Work History
Minibar Coordinator
The Cosmopolitan Of Las Vegas
Las Vegas, NV
03.2018 - Current
- Enters data, generated reports, and produced tracking documents
- Gathers and organize materials to support operations
- Sets priorities and problem-solves workflow issues to maintain rapport with employees and managers
- Handle incoming and outgoing shipping and receiving activities
- Utilizes proactive communication abilities to resolve guest-related disputes
- Provides coordination of data from other departments into day to day operation
- Creates guest request tickets and dispatches in timely manner
- Answer multi-line phone system and transferred callers to appropriate department or staff member
- Maintain files and records by implementing effective filing systems that boosts efficiency and organization
- Train new team members on all company tasks and procedures
- Maintains minibar office in neat and organized manner
Front Desk Receptionist
The Cosmopolitan Of Las Vegas
Las Vegas, NV
01.2014 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Entered and updated sensitive customer information during check-ins and room changes
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas
- Resolved customer problems and complaints
Education
Associate of Arts - Master Aesthetician
Euphoria Institute
Las Vegas, NV03.2023
High School Diploma -
Las Vegas High School
Las Vegas, NV07.2011
Skills
- Customer Service
- Team-Oriented
- Computer Database Coordination
- Daily Logs
- Organization
- Bilingual: English/Spanish
Timeline
Minibar Coordinator
The Cosmopolitan Of Las Vegas
03.2018 - Current
Front Desk Receptionist
The Cosmopolitan Of Las Vegas
01.2014 - 03.2018
Associate of Arts - Master Aesthetician
Euphoria Institute
High School Diploma -
Las Vegas High School