Alejandra Cruz-Torres
Halethorpe,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front Office Secretary
Baltimore County Public Schools
11.2022 - Current
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Managed student records with accuracy and confidentiality, ensuring compliance with privacy policies and regulations.
- Composed letters, memos, reports on behalf of administration when necessary, ensuring clear communication across various departments.
- Oversaw submission of accurate attendance records daily while following established procedures resulting in fewer discrepancies.
- Coordinated communication between parents, teachers, and administrators, fostering strong relationships within the school community.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Provided exceptional customer service to visitors at the front desk by offering assistance or directing inquiries to appropriate personnel as needed.
Secretary/Salesperson
MJ Appliances LLC
07.2018 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Maintained and processed invoices, deposits, and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Lansdowne High School & Academy Of Finance
Baltimore, MD06.2018
Skills
- Customer Service
- Phone Etiquette
- Document Preparation
- Relationship Building
- Organization skills
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Front Office Secretary
Baltimore County Public Schools
11.2022 - Current
Secretary/Salesperson
MJ Appliances LLC
07.2018 - 09.2022
High School Diploma -
Lansdowne High School & Academy Of Finance