Alejandra Cuevas
Brownsville,TX
Summary
Hello, my name is Alejandra. I was a remote insurance agent at Senture LLC, specializing in handling claims, resolving billing issues, and assisting healthcare providers with patient information. As well as navigating insurance systems, providing accurate and timely support, and delivering excellent customer service in a fast-paced, remote environment. Proven ability to manage sensitive information with professionalism and confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Senture
Brownsville, Texas
09.2023 - 08.2025
- Managed insurance claims processing and documentation for timely resolution.
- Coordinated communication between clients and insurance providers.
- Assisted in verifying client information to ensure accuracy in policy management.
- Scheduled appointments and follow-ups for clients regarding their insurance needs.
- Validated insurance and advised patients of benefits and coverage.
- customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
Overnight Stocker
Walmart
Brownsville, Texas
10.2022 - 04.2023
- Stocked merchandise during overnight shifts.
- Removed the product from the boxes and placed it on the shelves.
- Received and stocked merchandise in a timely manner.
Education
High School Diploma -
Lopez
Brownsville, TXMedical Billing And Coding - Medical
Penn Foster Career School
Scranton, PASkills
- Claims processing
- Client verification
- Insurance documentation
- Billing inquiries
- Advanced typing
- Communication coordination
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Friendly, positive attitude
Certification
- Forklift Certified
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Insurance Coordinator
Senture
09.2023 - 08.2025
Overnight Stocker
Walmart
10.2022 - 04.2023
High School Diploma -
Lopez
Medical Billing And Coding - Medical
Penn Foster Career School
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