Alejandra Cuevas
Claims
Brownsville,TX
Summary
Hello, my name is Alejandra. I was a remote insurance agent at Senture LLC, specializing in handling claims, resolving billing issues, and assisting healthcare providers with patient information. As well as navigating insurance systems, providing accurate and timely support, and delivering excellent customer service in a fast-paced, remote environment. I am confident in my skills and would love to work for you.
Overview
3
3
years of professional experience
Work History
Insurance Coordinator
Senture
09.2023 - 08.2025
- Managed insurance claims processing and documentation for timely resolution.
- Coordinated communication between clients and insurance providers.
- Assisted in verifying client information to ensure accuracy in policy management.
- Scheduled appointments and follow-ups for clients regarding their insurance needs.
- Validated insurance and advised patients of benefits and coverage.
- customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Responded promptly to customer inquiries regarding billing issues, or policy updates.
- Analyzed claims data, claims processing.
- Made authorizations, handled CPT, and DX codes. Including benefits .
- Spoke with multiple insurance companies and providers.
- Assisted clients with inquiries, providing accurate information on coverage options and policy details.
Overnight Stocker
Walmart
10.2022 - 04.2023
- Stocked merchandise during overnight shifts.
- Removed the product from the boxes and placed it on the shelves.
- Received and stocked merchandise in a timely manner.
Server
Red Lobster
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Handled cash transactions and processed payments with precision.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Resolved customer complaints promptly, ensuring a positive dining experience for all.
Education
High School Diploma -
Lopez
Brownsville, TXMedical Billing And Coding - Medical
Penn Foster Career School
Scranton, PASkills
- Claims processing
- Client verification
- Insurance documentation
- Billing inquiries
- Advanced typing
- Communication coordination
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Friendly, positive attitude
- CPT coding
- Billing resolution
- Remote office availability
- Data entry
Timeline
Insurance Coordinator
Senture
09.2023 - 08.2025
Overnight Stocker
Walmart
10.2022 - 04.2023
Server
Red Lobster
Medical Billing And Coding - Medical
Penn Foster Career School
High School Diploma -
Lopez
References
Luis Aguilar| Senture Trainer | 575-631-2498
Omar. C | SpaceX Employee| 956-203-1763