Alejandra Delgado

customer service:

• Greeted customers and responded to informational requests.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Informed customers of in-store promotions or pricing specials.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Answered customer questions and provided store information.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed refunds for worn, damaged and broken merchandise.
• Greeted customers promptly and responded to questions.
• Helped customers find specific products, answered questions and offered product advice.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Processed customer payments quickly and returned exact change and receipts.
• Counted and balanced cashier drawers.
• Maintained work area and kept cash drawer organized.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Built and maintained productive relationships with employees.
• Assisted customers by providing information and resolving complaints.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier:

• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Collected credit card and cash payments to complete transactions for customer orders.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Described menu items to customers and suggested products based on stated preferences.
• Received and accurately processed customer payments.
• Described menu items to customers and suggested appealing products.
• Provided customers with product details, coffee blends and preparation descriptions.

Barista:

• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Created complex, hand-crafted beverages based upon customer preferences.
• Gave samples of popular coffee and tea blends to create sales opportunities.
• Prepared and served hot or cold beverages.
• Wrapped, labeled and dated food items for sale.
• Created signs and displays to advertise store products or events.

Restock and cleaning:

• Restocked product displays based on demand and projected sales.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Stored and organized items in tool or supply rooms, allowing for easy retrieval.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Packed and unpacked items, checking breakables before stocking on shelves.
• Stamped price tags on merchandise, referring to official price lists.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
• Swept, mopped and sanitized wooden and tile floors.
• Spot-cleaned glass surfaces and windows with cleaning solutions.

Cashier :

• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Discounted purchases by scanning and redeeming coupons.
• Answered customer questions and provided store information.
• Processed refunds for unsatisfied meal/dish but with the item returned, and it has been untouched or barley consumed.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.

Cleaner :

• Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
• Collected trash from floors within hallways, bathrooms and work areas.
• Vacuumed carpeted areas and mopped solid surfaces.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Restocked supplies, replacing toiletries, liners and soaps.
• Cleaned windows, glass partitions and mirrors with cleaners and sponges.
• Took rugs and mats outside to remove dust and dirt.

Waitress :

• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Presented food and beverages to guests at tables.
• Cleared table and bussed dishes to allow for quick setups.
• Resolved customer concerns with friendly and knowledgeable service.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Operated POS terminals to input orders, split bills and calculate totals.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Took orders, calculated charges, issued table checks and collected payments from customers.

Cook :

• Carried pans and trays of food to and from work stations, stove and refrigerator.
• Operated ovens and fryers safely to prevent kitchen accidents .
• Set up and performed initial prep work for soups, sauces and salads.
• Chopped, diced and sliced vegetables and fruit.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Made meals in accordance with company standards and requirements.
• Handled advanced thawing and food pre-preparation for upcoming meals.